Customer Relationship Consultant
1 month ago
About the Role
Join Us as a Customer Relationship Consultant in Our Contact Centre – Focus on Retention and Building Rewarding Relationships
At BOQ Group, we’re searching for passionate individuals to join our team as Customer Relationship Consultants. This is an excellent opportunity to kickstart your banking career, with plenty of pathways for growth and development. You’ll have the chance to make a real difference in our customers' lives while advancing your own career.
As a Customer Relationship Consultant, you'll be at the heart of delivering outstanding customer experiences. Your role is all about building and maintaining lasting relationships, helping to retain loyal customers by understanding their individual needs and offering tailored solutions, while keeping the bank’s interests in mind.
What Your Day Will Look Like:
- Be a Customer Champion: Engage in meaningful conversations to uncover customers' financial goals. Use your knowledge of ME products to recommend the best solutions, whether that involves suggesting a home loan, a top-up, or referring them to our Customer Relationship Specialists for further analysis.
- Deliver Exceptional Service: Build strong, positive relationships with customers, both internal and external. You'll consistently provide exceptional customer service, while upholding BOQ Group values in every interaction.
- Contribute to Team Success: Work collaboratively within a supportive team environment, meeting productivity targets and ensuring efficient turnaround times. Be flexible in supporting other business units when needed during peak periods.
- Commit to Continuous Learning: Stay up to date with our conversational frameworks, retention strategies, and ongoing business initiatives. Your willingness to learn and grow will fuel both your success and the success of our team.
About you
Are You a People-Focused, Career-Oriented Individual?
If you love building relationships and are committed to exceeding customer expectations, this could be the role for you Experience in sales, retention, or customer service is ideal, and a background in financial services is highly regarded. We’re looking for individuals with the following skills:
- Strong Communicator: You have excellent verbal and written skills, able to explain complex financial concepts in a way that’s easy for customers to understand.
- Customer Service Champion: You’re passionate about delivering exceptional service and building lasting customer relationships.
- Team Player: You thrive in a collaborative environment and enjoy working toward shared goals.
- Quick Learner: You’re adaptable, eager to learn new technologies, and committed to staying current with industry trends.
Do You See Yourself in This Role?
If you’re a driven, people-focused individual with a passion for banking and a dedication to delivering exceptional service, we’d love to hear from you
About Us
Bank of Queensland Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across the BOQ group.
Our Perks
• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Paid volunteer days
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index
How to Apply
To apply for this role please follow the links or apply via our Careers Page.
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
-
Relationship Learning Programs Coordinator
3 weeks ago
Melbourne, Australia Relationship Matters Full timeAbout the role - Leading family, relationship and counselling organisation - Part Time Ongoing - Based in Melbourne CBD - Competitive salary and access to salary packaging About us Relationship Matters, is a dynamic, values based not-for-profit organisation specialising in relationship, family and individual counselling, mediation and education. For over...
-
Customer Relationship Consultant
3 weeks ago
Melbourne, Victoria, Australia Bank of Queensland Full timeAbout the RoleAt Bank of Queensland, we're on the lookout for a skilled Customer Relationship Consultant to join our team. This is a fantastic opportunity to kickstart your banking career and make a real difference in our customers' lives.
-
Customer Relationship Consultant
3 weeks ago
Melbourne, Australia Bank of Queensland Full time**About the Role** Join Us as a Customer Relationship Consultant in Our Contact Centre - Focus on Retention and Building Rewarding Relationships!** At BOQ Group, we’re searching for passionate individuals to join our team as Customer Relationship Consultants. This is an excellent opportunity to kickstart your banking career, with plenty of pathways for...
-
Customer Relationship Consultant
3 weeks ago
Melbourne, Victoria, Australia Bank of Queensland Full timeAbout the RoleWe're looking for a Customer Relationship Consultant to join our Contact Centre team, where you'll focus on retention and building rewarding relationships with our customers.Your Key ResponsibilitiesBe a Customer Champion: Engage in meaningful conversations to understand customers' financial goals and provide tailored solutions.Deliver...
-
Customer Relationship Consultant
3 days ago
Melbourne, Victoria, Australia Bank of Queensland Full timeAbout Bank of QueenslandWe're a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.Our family of brands (Bank of Queensland, ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share...
-
Customer Relationship Advocate
4 weeks ago
Melbourne, Victoria, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a talented Customer Relationship Consultant to join our Contact Centre team, where you will focus on retention and building rewarding relationships with our customers.As a Customer Relationship Consultant, you will be at the forefront of delivering exceptional customer experiences. Your role is all about building and maintaining...
-
Customer Relationship Specialist
1 month ago
Melbourne, Victoria, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a skilled Customer Relationship Consultant to join our Contact Centre team. As a Customer Relationship Consultant, you will be responsible for building and maintaining lasting relationships with our customers, helping to retain loyal customers by understanding their individual needs and offering tailored solutions.Your Key...
-
Melbourne, Victoria, Australia Bank of Queensland Full timeAbout UsThe Bank of Queensland Group is a unique family of challenger brands with a shared purpose - to provide a genuine alternative to Australian financial services for customers and employees.Our vision is to foster an inclusive workspace that values and leverages difference, creating new possibilities where our people feel confident to bring their best...
-
Customer Relationship Concierge
5 months ago
Melbourne, Australia Bupa Full time**About Bupa** From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we’re all in it together - 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us. We set a global ambition to be the world's most...
-
Expression of Interest
5 months ago
Melbourne, Australia INDEX Consultant Full time**Is your next move with INDEX?** - Are you a modern workplace professional? - Are you willing to dedicate your expertise to projects for our government and enterprise clients? - Are you ready to challenge yourself with complex, multifaceted projects that demand innovative solutions? INDEX Consultants delivers technology solutions to drive business success....
-
Customer Services Manager
8 months ago
Melbourne, Australia Sherry Consultant Services Full time**You will be required to;** - Streamline our service and compliant related processes - Review and develop policies, programs and procedures related to customer service - Deliver training & communication with customer service staff - Recruit, manage, motivate, mentor and develop customer service staff while nurturing an environment where they can excel...
-
Customer Relationship and Service Expert
2 weeks ago
Melbourne, Victoria, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a skilled Customer Relationship Consultant to join our Contact Centre team in Sydney. As a key member of our customer service team, you will play a vital role in building and maintaining lasting relationships with our customers.This is an excellent opportunity to kickstart your banking career with a leading financial institution....
-
Customer Relationship Management Representative
20 hours ago
Melbourne, Victoria, Australia carsales Full timeOverviewi-motor is a leading company in the industry, committed to providing exceptional customer experiences. As a key player in our Customer Relationship Management Team, you will have the opportunity to make a significant impact.Estimated Salary: $70,000 - $90,000 per annumJob DescriptionWe are seeking a highly skilled and motivated Customer Support...
-
Customer Relations Representative
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeKey ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...
-
Customer Relationship Specialist
5 days ago
Melbourne, Victoria, Australia Vestas Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Relationship Advisor to join our dynamic team at Vestas.Job DescriptionThis is an exciting opportunity for you to be part of a company that values customer satisfaction and strives to make a meaningful impact. As a Customer Relationship Advisor, you will play a crucial role in...
-
Customer Engagement Associate
1 month ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key ResponsibilitiesReporting to the Customer Engagement Centre Team Leader, you will:Demonstrate a superior customer service capability...
-
Customer Relationship Manager
1 month ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Relationship Manager to join our team at Bendigo Bank. As a key member of our branch, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key ResponsibilitiesAssess customer needs and provide tailored financial...
-
Customer Engagement Associate
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJoin our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...
-
Customer Engagement Associate
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...
-
Customer Engagement Associate
6 months ago
Melbourne, Australia Customer Engagement Centre Full timeAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...
