Key Account Manager

6 months ago

North Sydney, Australia Galderma Full time

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Galderma is a leading dermatology company dedicated to delivering innovative medical solutions to meet the needs of patients and healthcare professionals worldwide.

We are seeking a Key Account Manager – Pharmacy to join our team based in North Sydney . You will join our Consumer Business Unit in the North Sydney Office three days per week, with flexibility to work remotely the other two days.


You will report to the National Business Manager – Pharmacy and be responsible for leading and developing Galderma's business strategies to establish and exceed profitable relationships with selected State & National Pharmacy Banner Groups.

Key Responsibilities

Develop, plan, and execute integrated sales strategies and promotional programs to drive year-on-year sales and profitable growth within selected Pharmacy Banner Groups.

Strive for category leadership both on and off the shelf to maximize results.

Close distribution gaps in collaboration with the Galderma Field Team.

Assist the National Business Manager in implementing key account strategies to drive excellence in account execution.

Accelerate distribution and drive profitable sales growth.

Achieve annual sales growth and trade promotional spend targets for assigned customers.

Own customer forecasting and propose required investment levels during annual Brand and Account Planning processes.

Negotiate and establish Account Trading Terms, ensuring compliance.

Provide regular performance updates against account KPIs, including scan results and ex-factory tracking.

Manage total trade investment in assigned accounts to targeted levels.

Monitor promotional effectiveness, analyse ROI, and adjust plans as needed.

Prepare and deliver customer presentations and reviews.

Monitor and correct assigned inventory shortfalls.

Collaborate with the brand team to implement National Brand campaigns at the account level.

Participate in cross-functional teams for customer and shopper activations and NPD launches.

Provide direction and leadership to the 3rd party field team to maximize execution.

Stay updated on competitor activities and provide timely updates to the business.

Attain a high level of product technical knowledge and basic understanding of skin conditions and diseases through internal training.

Support the NBM in promotional management of Tier 1 banners, including administration and event/campaign coordination.

Skills & Qualifications

Bachelor's degree or equivalent.

Key Account Management experience in the FMCG industry.

Experience in Health & Beauty, and Pharmacy or Grocery channel is desirable.

Proficiency in IRI/Aztec and IQVIA databases.

Proficient in Negotiation & Influence, Customer/Consumer/HCP Sales Management, 4P/3D/CARS Execution.

Knowledge in Business Planning & Monitoring, Building Business/Customer Relationships, Brand and Consumer Promotion Management, Consumer/Customer/HCP Shopper Insights, and Finance. 

What we offer in return

We are committed to providing a competitive and attractive salary package along with addition benefits such as:

Professional development, offering opportunities for training, education, and career advancement.

Employee recognition and rewards.

Health and wellness benefits.

We plan to set you up for success.

You will be working for an organisation that embraces diversity & inclusion. We believe we deliver better outcomes by reflecting the perspectives of our diverse customer base.

Next Steps

If your application is successful and your profile is a match, our recruiter will reach out to you directly and engage you in the first conversation regarding this role.

The next step is a virtual or face to face conversation with the hiring manager.

Our people make a difference.

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do. 

Galderma Commitments:

WE LISTEN: To consumers, patients, and customers, always putting their needs first.

WE INNOVATE: To stay at the cutting edge, embracing our heritage in dermatology.

WE COLLABORATE: Openly to empower each other and our partners.

WE RISE ABOVE EXPECTATIONS: To achieve outstanding results.

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