Student Engagement Officer
1 month ago
- Based at our City campus
- Fixed Term until December 2025
- PACCT 3 $59,597 per annum (exclusive of superannuation)
About the role:
An exciting opportunity to join Box Hill Institute as our Adult Migration English Program (AMEP) Student Engagement Officer until December 2025
The Student Engagement Officer role forms part of the Box Hill Institute AMEP team and is the first point of contact for new and existing AMEP clients/prospective students. Within this role you will be supporting the recruitment and retention of students utilising a variety of communication channels including face to face and social media.
Your role will be supporting students from non-English speaking backgrounds to ensure they are provided with relevant and reliable information in order to achieve their future vocational, educational and settlement goals. You will be providing a high level of customer service, establishing and maintaining a positive and welcoming work and student environment on site.
You will liaise with the customer service team and teaching staff and provide strategies to actively engage students in their current AMEP course as well as monitoring class attendance, checking eligibility and assist with registration processes, scheduling assessments and various administration duties.
Within this role you will also provide translation/interpreting support for Box Hill Institute departments as required as well as having the opportunity to engage with the CALD community groups and provide leadership groups with relevant trends and suggestions which would apply to that particular cohort.
Please note; This position is full time, fixed term until December 2025- based at our City Campus. Salary for this role is PACCT 3 $59,597.74 plus superannuation.
About You:
- Demonstrated experience within a similar role
- Experience in AMEP, SEE or any other English Language Tuition program (highly desirable)
- Fluency in a language other than English (highly desirable)
- High level customer service experience; confident and courteous when dealing with people at all levels
- Demonstrated experience working with people from culturally and linguistically diverse backgrounds
- Ability to listen and deliver on clients/customer needs and actively seeks to deliver high quality outcomes
- Experience in working collaboratively as part of a team
- Proficient in Microsoft Office applications and demonstrated ability to learn new systems/applications quickly
About Us:
We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.
Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various external sites in Victoria.
We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.
Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.
Benefits:
We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:
- Flexible work arrangements (dependent on the role requirements)
- Career progression opportunities and reward & recognition programs
- On-site parking
- Novated leasing and salary packaging
- Access to health & wellbeing resources
- Employee discounts on health insurance, car rental, newspaper subscriptions and more
- Access to libraries offering ebooks, films, novels, children's books and so much more
- Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming
- Purchased Leave
If you have questions about this role, please contact Huong Nguyen
via email at huong.nguyen@boxhill.edu.au
Applications close: 9am, Wednesday 6th November 2024
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment. These include providing a satisfactory (valid employee) Working With Children Check and National Police Check.
Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone’s responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute’s Child Safety Policy and Procedures.
Box Hill Institute reserves the right to withdraw an advertised position at any stage.
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