International Student Engagement Coordinator

3 days ago

Melbourne City Centre, Australia Navitas Full time

**ACAP**, The Australian College of Applied Professions, is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, law, and business management and leadership (MBA).

ACAP is about the student. Online or on Campus, servicing and supporting the student is what we live for. We have processes and policies, but we believe in customer service. We have rules but they are there to support the student, never to punish. The student is the reason we are here and student progress and graduation is what we aim for.

We are seeking an enthusiastic individual for the role of **International Student Engagement Coordinator.**

Working in a tight-knit, fun and supportive team with a strong focus on student outcomes, you will work together to manage the life cycle of the student journey from beginning to end.

**Responsibilities include**:

- Working with the National Student Engagement, Campus and Functional teams to introduce and support initiatives relating to international students
- Driving the engagement and retention of international students using data driven analysis to achieve commercial outcomes
- Develop and deliver multi-channel communication and engagement strategies that support student engagement, progression, completion and other metrics

**It is essential you can demonstrate**:

- Experience in a similar role, providing exceptional student/customer service in an education setting with clearly defined student outcomes
- Strong understanding of the industry regulatory environment including ESOS Act, National Code, PRISMS, applicable visa rules and any other regulatory frameworks that may apply
- Skills in creating systems and processes which support customer driven outcomes
- Skills in using data to support initiatives and decision making on an institution wide scale
- Demonstrated ability to lead a team, using influence or reporting to achieve team objectives
- Demonstrated ability to relate well to students, liaise with staff within the Colleges and external stakeholders

**Why you will love our people-focused, purpose-driven culture**:

- Our focus on innovation and progression attracts change-makers.
- You will work with others dedicated to transforming lives through meaningful education.
- We attract staff and students from 40 different countries, so the work we do has far-reaching benefits.
- Our staff and students join forces in a shared vision to achieve REAL world CHANGE.
- We eliminate roadblocks to fast track our achievements and reach our goals without barriers.
- Diversity and equity of our workforce is our passion and priority; we embrace difference and ensure accessibility.
- With campuses across Australia, there are opportunities for career growth no matter your location.

**Some benefits and perks of working with ACAP include;**
- Genuine flexibility with hybrid working arrangements.
- Health & Wellbeing packages including free counselling for employees and family, discounted gym membership, movie tickets, travel, hotels and insurance.
- Salary packaging and novated leasing.
- Up to 75% off study scholarships on all our courses.
- 2 paid volunteer days per year for your passionate causes.

**Diversity and Inclusion**:
**If working in a vibrant, growing team that is committed to innovative teaching with the highest standards of student experience and outcomes appeals to you, we would love to hear from you**
- Include a CV and a brief cover letter demonstrating your suitability for the role

**Like to learn more? We'd love to hear from you Don't hesitate to reach out.**

For a confidential discussion contact Jessica Beazley, National Student Engagement Manager (Operations) on 07 3835 0448

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