Technical Account Manager

4 days ago

Mascot, Australia First Focus Full time

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out We just got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have almost 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Technical Account Manager in New South Wales. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

  • No non-technical sales/account management people Work with people who actually get tech, from L1 to CEO.
  • We understand the value you deliver, and we will give you the support to get the job done
  • We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients.
  • We find and retain the best. Best Service Desk, best Project Engineers, best team

Role

TAMs at First Focus combine their deep technical skills and experience in IT systems administration with a desire to provide genuine customer service and deliver pre-sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.

Our Technical Account managers work together with our service desk, field techs and engineering teams so there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently an experienced Technical Account Manager (obviously), but also a senior Project Management professional with an MSP looking for their next step, an experienced pre-sales professional with a handle on the commercials or even a strong Engineer who loves the people/customer service side of their role.

Requirements

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 500 seats) and possess technical and business competence across areas within the IT infrastructure domain.

If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

  1. You must have history and demonstrable competence delivering outstanding support and advice within another MSP, MSSP, integrator or other service providing IT business
  2. You must be able to demonstrate success managing the relationship with small to mid scale clients across a range of industries and market verticals
  3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
  4. You must have a driving passion for helping people understand and use technology within their business that leads you to anticipate and pre-empt customer needs.

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

  • Competitive package, 100% salary, 0% commission
  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
  • ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
  • Staff are encouraged to take advantage of our weekly internal training sessions and library
  • Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
  • We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
  • Option of a Tesla company car as part of your ongoing employment package (conditions apply)
  • Regular social events and a great team culture

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

  • Account Manager

    3 weeks ago

    Mascot, Australia GE Healthcare Full time

    Job Description Summary: The Public Account Manager, Radiology is responsible for proactively developing & implementing a GE HealthCare (GEHC) Radiology sales strategy for their defined area by creating and sustaining strategic relationships/alliances with their assigned Public Accounts within their State such as hospitals or hospital groups, government...

  • Nsw Account Manager

    3 weeks ago

    Mascot, Australia Sirius People Full time

    **Account Manager - Large Events company** **Junior/intermediate roles available** **$65,000 - $80,000 + Super** **Bonus and commission incentives** **Sydney office - Hybrid** My client, an experiential and special events company, built on passion and creativity is looking to add an Account Manager to their vibrant team. As an Account Manager you will...

  • Technical Facilities Manager

    1 week ago

    Mascot, Australia BGIS Full time

    We are seeking a dedicated Technical Facilities Manager to join our team and play a pivotal role in ensuring the efficient management and maintenance of our client's critical assets and properties. **Position Overview**: In this key position, you will work closely with the Account and Workplace Manager, taking ownership of strategic asset maintenance...

  • Account Manager

    2 weeks ago

    Mascot, Australia GE Healthcare Full time

    **Job Description Summary**: The Public Account Manager, Radiology is responsible for proactively developing & implementing a GE HealthCare (GEHC) Radiology sales strategy for their defined area by creating and sustaining strategic relationships/alliances with their assigned Public Accounts within their State such as hospitals or hospital groups, government...

  • Technical Facilities Manager

    3 weeks ago

    Mascot, Australia BGIS Full time

    We are seeking a dedicated Technical Facilities Manager to join our team and play a pivotal role in ensuring the efficient management and maintenance of our client's critical assets and properties. **Position Overview**: In this key position, you will work closely with the Account and Workplace Manager, taking ownership of strategic asset maintenance...

  • Corporate Account Manager

    1 month ago

    Mascot, Australia GE Healthcare Full time

    **Job Description Summary**: The Corporate Account Manager, Radiology is responsible for proactively developing & implementing a GE HealthCare Radiology sales strategy for their defined area by creating and sustaining strategic relationships/alliances with their assigned corporate accounts within their State such as hospitals or hospital groups or Group...

  • Technical Facilities Manager

    4 weeks ago

    Mascot, Australia BGIS Full time

    We are seeking a dedicated Technical Facilities Manager to join our team and play a pivotal role in ensuring the efficient management and maintenance of our client's critical assets and properties. Position Overview: In this key position, you will work closely with the Account and Workplace Manager, taking ownership of strategic asset maintenance...

  • Imaging Account Manager

    2 weeks ago

    Mascot, Australia GE Healthcare Full time

    **Job Description Summary**: The Private Radiology Account Manager is responsible for proactively developing & implementing a GE HealthCare Radiology sales strategy for their defined area by creating and sustaining strategic relationships/alliances with their assigned Private Radiology Accounts within their State, thereby creating growth for GE HealthCare...

  • Account Manager

    1 month ago

    Mascot, Australia Ascom Full time

    Do you thrive on providing ongoing support to clients? Does the idea of being able to implement business strategies to achieve profitable business relationships sound like something you excel at? If so, then an **Account Manager** role with us might be what you’re looking for. As part of our Sales team, you’ll be at the forefront of our business and...

  • Account Manager

    1 week ago

    Mascot, Australia Telstra Full time

    Employment Type Permanent Closing Date 17 Apr 2024 11:59pm Job Title Account Manager Job Summary **Job Description**: Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This...

  • Account Manager

    3 weeks ago

    Mascot, Australia REMONDIS Australia Full time

    Who we are:REMONDIS is one of the world's largest recycling, service and water companies. We're a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We're a leading player in environmental sustainability and the circular economy and we've just celebrated 40 years in Australia.Together, we...

  • Account Manager

    3 weeks ago

    Mascot, Australia Evans Petersen Healthcare Full time

    THE COMPANYOur client is recognised for continually providing excellence in a portfolio of products with a clinical advantage to patients in the rehabilitation and recovery market. With a foundation of well-known and trusted brands, the company is seeking an experienced account manager to continue this success in NSW, across the southern suburbs and ACT. You...

  • Account Manager

    3 weeks ago

    Mascot, Australia Telstra Full time

    Employment TypePermanentClosing Date17 Apr :59pmJob TitleAccount ManagerJob SummaryJob Description:Who We AreWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the...

  • Technical Sales Coordinator

    3 weeks ago

    Mascot, Australia EATON Full time

    Key Duties:Supporting optimal order management via phone & emails including but not limited to Purchase Orders, Pricing and Availability, Order ETA's, Debits, Credits and WarranteesWork directly and collaboratively with product, accounts, sales and supply teams to ensure requests are supported and resolved efficiently and to qualityProactively managing...

  • Accounts Receivable Manager

    1 month ago

    Mascot, Australia dnata Full time

    dnata is one of the world's largest air services providers offering ground handling, cargo, travel and flight catering services across five continents. **PRIMARY DUTIES AND RESPONSIBILITIES** - Manage the activities of the staff invoicing, issuing credit notes, including ERP responsibilities for the AR subledger. - Day-to-day operations of the AR...

  • Account Manager Nsw

    3 weeks ago

    Mascot, Australia Winc Full time

    **Date**:14 Jun 2024 **Location**: Mascot, NSW, AU, 2020 **Company**:Winc Australia **ABOUT US**: Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our...

  • Key Account Manager

    3 weeks ago

    Mascot, Australia dnata Full time

    OVERALL PURPOSE OF THE POSITIONThe Key Account Manager - Ground Handling will oversee and manage key client relationships within dnata Airport Services' ground handling operations.This role entails ensuring adherence to company policies and metrics, effectively managing contracts and agreements, engaging with stakeholders, driving strategic portfolio...

  • Key Account Manager

    2 weeks ago

    Mascot, Australia C.H. Robinson Full time

    As one of the largest global third-party logistics (3PL) providers, C.H. Robinson helps organisations around the world get the products they need, where and when they need them. We are the Oceania Region of C.H. Robinson’s Global Forwarding Division, with offices in Australia and New Zealand. We bring together our team of experts to solve logistic...

  • Account Manager Nsw

    3 weeks ago

    Mascot, Australia Winc Full time

    Date:14 Jun 2024Location: Mascot, NSW, AU, 2020Company:Winc AustraliaABOUT US:Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace...

  • National Strategic Account Manager

    4 weeks ago

    Mascot, Australia Eaton Corporation Full time

    If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to hiring **a **National Strategic Account Manager **in Eaton’s **Electrical business**, based in **Mascot NSW Australia**. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health,...