Office Patient Assistant

1 month ago

South Brisbane, Australia Fresenius Medical Care, Asia Pacific Full time

Position Title: Office Patient Assistant

Reports to (position): Dialysis Clinic Manager

Primary purpose of the role:

To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care. 

Key Responsibilities

General Administration

Answer the switchboard in a courteous and professional manner. Liaise with patients and their families in a compassionate manner. Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. Responsible for petty cash dispersal and reconciliation. Responsible for maintaining the levels of and ordering general office supplies. Provides assistance with the quality improvement program. Book ambulance transport for patients if required by the clinic. Liaise with Doctors in booking patient appointments if required by the clinic. Other duties and responsibilities as assigned.

Billing Administration

To admit and discharge patients within a centralized billing system. To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. To conduct eligibility checks on all new patients with their Private Health Fund. Prepare invoices and credit notes in relation to revenue generation. Prepare and collate all required supporting documentation required to accompany invoices. Undertake banking procedures for all cheque and cash payments.  Prepare and maintain an accurate record management system of all patient records. Prepare and maintain reconciliation records. Forward ISIS data to State related Health Commission on a monthly basis. Forward HCP data to Private Health Funds on a monthly basis. Assisting other clinics entering billing as required. Assisting the Operations Manager in billing trouble shooting with clinics.

Patient Service:

Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure. Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering. Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic. Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic. Manages the ordering of all stock and consumables for the operation of the clinic. Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer. Maintains Clinical Manager database. Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste. Stamps pathology forms with Doctor’s information and place in billing area. Coordinates collection of blood samples by pathology lab, help spin blood before collection. Participates in Quality Assurance activities as required by the Dialysis Clinic Manager. Ensures/promotes a safe, secure and healthy working environment as detailed in the Occupational Health and Safety policy. Engages in internal and external in-service activities to enhance / maintain skills and knowledge. Assist nurses in lining machines if required by the clinic.. Liaise with Fresenius Kabi in organising patient medication and drugs if required by the clinic.

Competencies (attitude, skills, typical qualifications & experience)

Essential:

3 years experience in a similar role. Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice. Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team. Knowledge of Occupational Health and Safety as it relates to the role within the facility. Demonstrated skills in food preparation and presentation. Basic office skills, including filing and answering telephone enquiries. Completion of a Patient Service Assistant Certificate or equivalent qualification. Computer competence in MS Office. Excellent Customer Service skills. Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team. Demonstrated commitment to quality improvement initiatives. Team player. Work with confidentiality, discretion and maturity. Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.

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