Patient Financial Liaison
3 weeks ago
**Job no**: 498526
**Work type**: Permanent
**Location**: South Brisbane
**Categories**: Administration
**About the role**
Mater Private is currently seeking an experienced **Patient Financial Liaison Officer** to join our Inpatient Finance Team in the Mater Private Hospital - South Brisbane.
The position is being offered part time 3 days per week/48 hours a fortnight (days to be discussed at interview. Shifts times ranging between 700 - 1800 This will be a **Permanent Part Time Position.**
This is an excellent opportunity to bring your knowledge and expertise into a high functioning, multi skilled team.
**Salary Range: $39.84 - $43.90 per hour plus superannuation and salary packaging**
**What you’ll be doing**
The Patient Financial Liaison Officer is responsible for accurate billing for Private Patients whilst delivering exceptional customer service to Mater Staff, Health Practitioners and the wider Health Community.
Your main responsibilities will include (but not be limited to):
- Undertake Health Fund eligibility checks for all private patients wishing to utilise Private Health Insurance for their inpatient admission at the Mater Private Hospital
- Prepare cost estimates for private patients admitting to the Mater Private Hospital to ensure patients are aware of any out-of-pocket expenses
- Ensure appropriate Informed Financial Consent paperwork is prepared for each private patient admission
- Liaise with Patients, Internal Departments, Medical Consultants and Private Health Funds in relation to a patient’s level of coverage
- Always deliver exceptional Customer Service to internal and external clients
- Answer and respond to telephone enquiries from both patients and Medical Officer’s Room’s
- Discuss financial implications with patients/family members, explaining their options (Private/Public admission)
- Banking
**About you**
To be successful, you will require:
- Previous Medical Billing and Health Fund experience
- Mid-level Technology/Computer use and knowledge/ability to learn new software
- Demonstrable knowledge of Health Funds legislation and guidelines
- Previous experience working in a Health-Related environment
- Ability to build rapport, trust, empathy and strong relationships
- Ability to work autonomously and in a team environment
**Why join us?**
Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.
We are a leader in healthcare, education and research — and that’s because we employ exceptional people. **#MAKEYOURMATERMOVE**
- Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
- Access to package meal and entertainment expenses via salary packaging
- Access to leading education and professional development via Mater Education
- Flexible working arrangements, including work from home options where suitable
- Access to our Employee Assistance Program and on-site pastoral care teams
- Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
- Access to on-site, discounted parking
- Discounted food and beverage at various campus cafés and coffee venues
It is now a mandatory requirement of employment at the Mater that you are and remain fully vaccinated against COVID-19.
**Advertised**: 06 Jun 2023 E. Australia Standard Time
**Applications close**: 20 Jun 2023 E. Australia Standard Time
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