Senior Customer Sales Representative

2 months ago

Mascot, Australia GE Healthcare Full time

Job Description Summary

A Senior Customer Sales Representative (SCSR) is responsible for driving revenue growth in the repair and maintenance of GE equipment within your assigned territory. This includes identifying and converting sales opportunities. Additionally, you will support the Service Segment Leader by focusing on a specific modality, becoming an expert to guide the Contracts team effectively.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key responsibilities

  • Maximize sales, service capture, and customer satisfaction within the Service Maintenance business.

  • Take ownership of customer queries and ensure timely resolution of issues, including invoice disputes and payment concerns.

  • Cultivate strong, long-term customer relationships within your territory by collaborating closely with the equipment sales team, Service Delivery Managers (SDMs), and Field Service Engineers (FEs).

  • Build robust working relationships with other key commercial and operational stakeholders to drive growth and enhance customer outcomes.

  • Operate according to defined commercial processes, proactively ensuring that customers' equipment remains continuously covered by GE service.

  • Achieve high levels of performance against key metrics related to Maintenance Service Agreements (MSAs).

  • Work closely with the equipment sales team to help win future IB by providing competitive & formal Point of Sale (POS) quotations Maintain accurate customer records, profiles, and interactions within GE HealthCare’s CRM tools.

  • Effectively communicate market insights to relevant internal stakeholders.

  • Ensure data cleanliness by updating systems when discrepancies are identified across the Commercial Service team.

  • Generate and communicate leads to relevant GE HealthCare colleagues to drive revenue growth.

  • Execute promotional activities and initiatives aligned with growth programs.

  • Understand service revenue, analyze and interpret data to drive informed commercial decisions.

  • Collaborate with internal stakeholders on process improvement projects.

  • Provide support, mentoring, and coaching to team members, including organizing new starter training and onboarding.

  • Support the Contracts team as a modality expert on MSA pricing, service coverage options, customer issues, and general service inquiries.

  • Ensure compliance with company policies and quality processes.

Qualifications

  • Min 2 years’ experience in Customer Sales Representative role

  • Strive for customer focused outcomes

  • Highly developed communication, negotiation, presentation & interpersonal skills.

  • Fluent English with appreciation of ANZ business environment.

  • Knowledge of marketplace preferred, with a healthcare and/or technical sales background advantageous

  • Strong administrative skills including the ability to use multiple business systems, Microsoft Office programs and customer CRM tools

  • Ability to work within a team environment and harness resources to achieve goals.

  • Experience in coaching, mentoring and guiding other team members 

  • Strong networking skills and ability to build effective working relationships across the organization

  • Excellent organizational skills

  • Excellent negotiation & closing skills

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

  • Flexible working options and flexible hours

  • Competitive salary + bonus + car allowance

  • 5 weeks leave (ask about "take 5")

  • Generous leave & family policies

  • Long term career opportunities (locally and globally)

  • Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping) *This was recently rated as one of our employees favourite benefits

  • Life insurance & Income Protection (if you join our default super fund)

  • Corporate discount for Medibank private health insurance

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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Additional Information

Relocation Assistance Provided: No

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