Customer Service Representative

5 months ago

Mascot, Australia Eaton Full time

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Eaton offers a comprehensive portfolio of backup power and distribution equipment which protects us from host of threats including power outages, surges, and lighting strikes. The Power Distribution units range from basic rackmount models in distributed IT networks to advanced models for monitoring and control in enterprise and colocation data centres.

**What you’ll do**:

- Supporting Eaton's digital first strategy
- Work directly and collaboratively with product, accounts, sales and supply teams to ensure requests are supported and resolved efficiently and to quality
- Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience
- Work in a team environment to achieve all customer service SLA's and support the PD sales team in achieving revenue goals
- Share learnings and best practices with new team members
- Adopting a continuous improvement mindset and support key change initiatives
- Demonstrate a strong understanding of our products, services and systems
- Actioning reports (e.g., OTD, Z reports, Open Order) to support revenue targets, manage internal SLA's and optimise the order to cash cycle
- Responsible for collecting operational performance data (including electronically) and undertaking approved corrective actions

**Qualifications**:

- Minimum of 2 years customer service or support experience in a technical environment
- Excellent stakeholder management skills
- Time management skills and ability to work independently
- Strong customer service ethos and great attention to detail

**What we offer**:

- On-site parking
- Competitive salary with access to bonus scheme
- Inclusive working environment
- Volunteer days
- Outstanding training and development programs for both professional and personal development

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.

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