Service Contracts Sales Representative

6 days ago

Mascot, Australia GE Healthcare Full time

**Job Description Summary**: A Service Contracts Sales Representative is responsible for driving sales relating to Maintenance Service Agreements for GE equipment through strong Service Account Management. Area of responsibility will be a determined region in ANZ as well as specific modality product areas.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Key **r**es**p**o**nsi**b**ilities inclu**d**e**:

- Maximize sales, service contract capture and customer satisfaction by identifying how GE Healthcare Service products can solve customer problems.
- Manages the contractual process between the customer and GE Healthcare, including negotiating terms and conditions, minimzing risk and liability for GE and liaising with relevant internal legal and commercial stakeholders for support.
- Maximise customer satisfaction by responding in a timely manner, professionally engaging with customers both verbally and in writing, presenting professional documentation that helps customers understand the service cover they have purchased and answering any questions they may have.
- Develop strong, long term customer relationships within a given geography whilst working closely with all other relevant GE internal stakeholders who work on the same region.
- Operate in accordance with defined commercial processes in a timely & proactive manner to keep customers’ equipment constantly covered by GE service.
- Responsible for ensuring Maintenance Service Agreement requirements are understood, reviewed and communicated across required teams for implementation, upon finalization.
- Deliver high levels of performance against key Performance Indicators.
- Work closely with the equipment sales team to help win future Install Base (IB) by providing competitive & formal Point of Sale (POS) quotations including pricing for tender responses within their scope of authority
- Preparation for customer visits and supplier performance reviews which may include reporting and presenting performance data
- Maintain customer records, profiles and all interactions with customers in GEHC’s CRM tools.
- Ownership of customer queries and subsequent resolutions including invoice disputes and payment issues
- Effectively communicate market information, including competitor activity to relevant internal stakeholders when identified.
- Be responsible for driving data cleanliness, updating relevant systems to ensure accurate install base and customer records
- Generate and communicate leads to relevant GEHC colleagues that help drive revenue growth
- Execute promotional activities & initiatives in line with promotional growth programs

**Qu**a**lity S**p**eci**f**ic G**oa**l**s**:

- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any quality or compliance concerns and take immediate corrective action as required
- Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
- Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management Systems

**Qu**a**li**f**ic**a**ti**o**n**s**:

- Min 2 years’ experience in Customer Sales Representative or Telesales role
- Strive for customer focused outcomes while nurturing and building customer relations
- Highly developed communication, negotiation, presentation & interpersonal skills.
- Fluent English with appreciation of ANZ business environment.
- Knowledge of marketplace preferred, with a healthcare and/or technical sales background advantageous
- Strong administrative skills with ability to maintain accuracy and attention to detail
- Proficient user of multiple business systems, Microsoft Office programs and customer CRM tools
- Ability to work within a team environment and harness resources to achieve goals.
- Strong networking skills and ability to build effective working relationships across the organization

**Desired Characteristics**:

- Self-motivated, willingness to take the initiative to identify opportunities.
- Team oriented with a customer satisfaction mindset.
- Willingness to be flexible/adapt to changing work environments.
- Thrive in a fast-paced, dynamic business environment.
- Demonstrate behaviours including empathy, humility, integrity, and resilience.
- Ability to synthesize complex issues and communicate in simple messages.
- Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers).
- Compliance with vaccination mandates.

This r

  • Service Contracts Sales Leader

    1 week ago

    Mascot, Australia GE HEALTHCARE Full time

    **Job Description Summary**: The Service Contracts Sales Leader is responsible for optimising the use of resources to attain commercial growth objectives including driving profitable Service Contract revenue for the GE Healthcare (GEHC) ANZ business and ensuring a positive customer experience. GE HealthCare is a leading global medical technology and digital...

  • Service Contracts Sales Leader

    3 weeks ago

    Mascot, Australia GE Healthcare Full time

    Job Description SummaryThe Service Contracts Sales Leader is responsible for optimising the use of resources to attain commercial growth objectives including driving profitable Service Contract revenue for the GE Healthcare (GEHC) ANZ business and ensuring a positive customer experience.GE HealthCare is a leading global medical technology and digital...

  • Service Contracts Sales Leader

    2 weeks ago

    Mascot, Australia GE Healthcare Full time

    Job Description SummaryThe Service Contracts Sales Leader is responsible for optimising the use of resources to attain commercial growth objectives including driving profitable Service Contract revenue for the GE Healthcare (GEHC) ANZ business and ensuring a positive customer experience.GE HealthCare is a leading global medical technology and digital...

  • Inside Sales Representative

    2 months ago

    Mascot, Australia TNT Express Full time

    **About the role** As an **Inside Sales Representative**,** you will be responsible for fostering long term customer relationships enabling high levels of retention and acquisition of new business via outbound phone and electronic based communications. Working Monday to Friday, you will be in control of a territory and focused on growing the Small to...

  • Sales Representative

    3 days ago

    Mascot, Australia Ausgrid Electrics Full time

    Join Our Dynamic Team: Experienced Solar Sales Professional for Commercial Ventures Wanted! Are you a seasoned solar sales expert with a knack for nurturing commercial relationships and a passion for clean energy solutions? If so, we have an exciting opportunity for you! **Position: Solar Sales Professional (Commercial)** **Location: Remote** **Type:...

  • Inside Sales Representative

    3 weeks ago

    Mascot, Australia TNT Express Full time

    **Who are we?** At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to...

  • Inside Sales Representative

    3 days ago

    Mascot, Australia TNT Express Full time

    **Who are we?** At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to...

  • Customer Service Representative

    1 week ago

    Mascot, Australia ABBVIE Full time

    **AbbVie **(NYSE:ABBV) is a global, research-based biopharmaceutical company formed in 2013 following separation from Abbott. The company’s mission is to use its expertise, dedicated people, and unique approach to innovation to develop and market advanced therapies that address some of the world’s most complex and serious diseases. AbbVie employs...

  • Inside Sales Representative

    2 weeks ago

    Mascot, Australia TNT Express Full time

    **Who are we?** At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to...

  • Customer Service Representative

    4 weeks ago

    Mascot, Australia Eaton Full time

    Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS’s), surge protective devices, power distribution units (PDU’s), remote...

  • Customer Service Representative

    6 days ago

    Mascot, Australia Avis Budget Group Full time

    **Competitive Salary. Performance Incentives. Employee discounts on car rentals.** **What you’ll do** As Customer Service Representative, or as we refer to Rental Sales Agent you are the first point of contact and face of our brand! In this position you will interact with our customers at the rental counter while marketing products and services,...

  • Anz Service Sales Manager

    1 week ago

    Mascot, Australia GE HEALTHCARE Full time

    **Job Description Summary**: You will responsible to lead, drive and execute the overall services growth strategy and sustainable & profitable services revenue growth in the country as well as creating and converting sales opportunities for their respective accounts and portfolios. You will lead the service sales team in the country / region and work...

  • Quote Desk Sales Representative

    2 months ago

    Mascot, Australia TNT Express Full time

    **About the role** As a Quote Desk Representative, you will be a key member of our sales team and will actively contribute to the generation of international revenues by working with all sales segments and their customers in Australia and New Zealand. Establish and maintain customer relationships both internally and externally to achieve international...

  • Customer Service Representative

    2 weeks ago

    Mascot, Australia Eaton Full time

    Manage and coordinate daily and weekly activities of extended ANZ field services team, overall resources planning, effectiveness and utilization - Provide high quality, efficient support to the customer service team, internal and external customers, thereby retaining and enhancing customer relationships and maximizing return on sales - Act as key escalation...

  • Customer Service Representative

    3 weeks ago

    Mascot, Australia Eaton Full time

    Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Eaton offers a comprehensive portfolio of backup power and distribution equipment which protects us from host of threats including power outages, surges, and lighting strikes. The Power Distribution units range...

  • Customer Service Representative

    3 weeks ago

    Mascot, Australia Eaton Full time

    Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS’s), surge protective devices, power distribution units (PDU’s), remote...

  • Head of Sales

    3 weeks ago

    Mascot, Australia Landis+Gyr Full time

    **Landis+Gyr** is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor...

  • Customer Service Representative

    3 weeks ago

    Mascot, Australia Eurodivisas Global Exchange Australia PTY LTD Full time

    **Customer Service Representative** Staff required for immediate start. Casual start transitioning to full time. - Work for one of the top global foreign exchange companies in the world - Highly competitive salary - Paid training provided - Dynamic work environment at the Sydney Airport Take your career to the next level at Global Exchange Australia! Our...

  • New Equipment Sales Consultant

    2 weeks ago

    Mascot, Australia Otis Full time

    Date Posted: 2023-08-21 Country: Australia **Location**: LOC7038 : 9 & 13/4 Bronti Street, Mascot NSW 2020, Australia About the role The New Equipment (NE) Sales Consultant works within the NE Sales team and is responsible for the growth of sales and the number of units in their region. Reporting to the New Equipment Manager, the NE Sales Consultant is...

  • New Equipment Sales Consultant

    2 weeks ago

    Mascot, Australia Otis Full time

    Date Posted: 2023-08-21 Country: Australia **Location**: LOC7038 : 9 & 13/4 Bronti Street, Mascot NSW 2020, Australia About the role The New Equipment (NE) Sales Consultant works within the NE Sales team and is responsible for the growth of sales and the number of units in their region. Reporting to the New Equipment Manager, the NE Sales Consultant is...