Customer Service Representative

1 week ago


Mascot, Australia Eaton Full time

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS’s), surge protective devices, power distribution units (PDU’s), remote monitoring, software, power factor correction, airflow management, rack enclosures and services. We strive for continued success in leveraging technical innovation to develop next-generation solutions.

**Key Duties**:

- Work directly and collaboratively with product, accounts, sales and supply teams to ensure requests are supported and resolved efficiently and to quality
- Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience
- Work in a team environment to achieve all customer service SLA's and support the PD sales team in achieving revenue goals
- Adopting a continuous improvement mindset and support key change initiatives
- Demonstrate a strong understanding of our products, services and systems

**Qualifications**:

- Minimum of 2 years sales or product coordination, customer service, logistics or support experience in a technical environment
- Excellent stakeholder management skills
- Time management skills and ability to work independently
- Strong customer service ethos and great attention to detail

**What we offer**:

- On-site parking
- Competitive salary with access to bonus scheme
- Inclusive working environment
- Volunteer days
- Outstanding training and development programs for both professional and personal development

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.



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