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Customer Service Coordinator

3 months ago

Adelaide, Australia Altius Group Full time

GET TO KNOW ALTIUS  
  
Altius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives displaced by injury. Since then, we’ve branched out to cover three tiers of services including Workplace Services, People and Employee Services, and Disability Services – still driven by a single goal: to elevate the wellbeing of people, workplaces and communities across Australia. 
 

YOUR NEW ROLE 
 

The Customer Service Coordinator supports all team members to ensure they can complete their roles effectively and provide a quality service to our client in our Adelaide office

As the Customer Service Coordinator your responsibilities will include:

  • Monitoring the Mailbox, setting up new case referrals
  • Update and process invoices, follow up and chase outstanding invoices
  • Quality check cases to ensure all required information is in the case
  • Management of enquiries, Therapists and Consultant calendars
  • Sending reports and letters on behalf of Consultants
  • You will also be responsible for Petty cash, stationary orders, setting up desks for new starters and ad hoc admin duties as required

 WHAT YOU NEED TO JOIN US

  • A friendly personality and be adaptable, highly efficient and above all, a team player
  • Cert 3 in Business admin and/or at least 2 years administration experience
  • High attention to detail and time management skills
  • Prior experience working in the Allied Health industry would be an advantage
  • Medical administration experience desirable
  • Proficient in all Microsoft office applications is essential
  • Strong written and verbal communication skills  


HOW TO APPLY 
 
If Altius sounds like a place to be you click ‘Apply Now’.  
 
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant
 
Altius Group is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.