Customer Service Coordinator
4 weeks ago
Astrum is seeking a highly organized and detail-oriented Customer Service Coordinator to join their team in Adelaide. As a key member of the customer service team, you will be responsible for coordinating service jobs and scheduled maintenance for clients.
Key Responsibilities:
- Coordinate service jobs from start to finish, including job creation to invoicing
- Provide support and create an environment of teamwork, mutual respect, and trust among team members
- Assist with the ongoing coordination of service agreements and jobs, ensuring customers are informed of cost and timeframes
- Undertake invoicing as per company requirements, finalizing accounts for work in progress and/or completed projects within designated timeframes
- Manage client relationships, ensuring they are kept informed of progress and maximizing the potential for ongoing relationships, referrals, and repeat business
- Ensure customer complaints are given high priority, with immediate action taken to minimize recurrence
About You:
- At least 2 years' experience in administration duties in a services environment
- Ability to develop work schedules and allocate duties
- Ability to establish and maintain effective working relationships with coworkers and customers
- Proven organization and prioritizing skills with a strong attention to detail
- General administration experience, including the ability to use Microsoft Office Suite
Astrum offers training and support to the right individual who has a customer-first approach and wants to work in a dynamic, fast-paced, and supportive environment.
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