Customer Service Coordinator

3 weeks ago


Adelaide, South Australia Astrum Full time

About the Role

We are seeking a highly organized and customer-focused Customer Service Coordinator to join our team at Astrum. As a key member of our customer service team, you will play a critical role in ensuring seamless service delivery to our clients.

Key Responsibilities

  • Coordinate service jobs from start to finish, including job creation, scheduling, and invoicing.
  • Provide exceptional customer service and support to team members, fostering a collaborative and respectful work environment.
  • Assist with the coordination of service agreements and jobs, ensuring customers are informed of costs and timeframes.
  • Manage client relationships, maximizing the potential for ongoing relationships, referrals, and repeat business.
  • Address customer complaints promptly and effectively, minimizing recurrence.

Requirements

  • At least 2 years' experience in administration, preferably in a services environment.
  • Ability to develop work schedules and allocate duties.
  • Strong organization and prioritization skills, with attention to detail.
  • Proficiency in Microsoft Office Suite.

About Us

Astrum is a dynamic and supportive environment that values customer satisfaction and employee growth. If you have a customer-first approach and are looking for a challenging and rewarding role, we encourage you to apply.



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