Sales and Guest Experience Coordinator

1 month ago

Canberra, Australia Belgravia Leisure Full time

The Role

As the  Sales & Guest Experience Manager  you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and drive exceptional customer service and a culture of innovation. 

You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.

The Guest Experience Manager’s key accountabilities include:

Meet monthly new member and program enrolment targets and associated KPIs Meet monthly retail budgets and stock control KPIs Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis Lead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guests Process memberships and data entry in line with company processes Apply sound cash handling principles and use of Point of Sale (POS) systems Set rosters in line with the business budgets and the four principles of time and attendance Demonstrate behaviours that are consistent with the Belgravia Leisure Values

Essential Skills and Qualifications:

National Police Check Working with Vulnerable People Current CPR Certificate Current First Aid Certificate (Level 2) Legal working rights in Australia

  • Sales and Guest Experience Coordinator

    1 month ago

    Canberra, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **ACT, Canberra Olympic Pool - Canberra 2601** - Are you passionate about promoting aquatic and leisure activities to the community? - Do you possess the skills and ability to build, develop and lead an enthusiastic team? - This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the...

  • Sales and Guest Experience Coordinator

    2 months ago

    Canberra, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    ACT, Canberra Olympic Pool - Canberra 2601Are you passionate about promoting aquatic and leisure activities to the community?Do you possess the skills and ability to build, develop and lead an enthusiastic team?This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community.  Seeking...

  • Senior Guest Experience and Sales Manager

    3 weeks ago

    Canberra, ACT, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    Role OverviewWe are seeking an experienced and passionate Senior Guest Experience and Sales Manager to lead our sales and guest experience team at Belgravia Health & Leisure Group Pty Ltd.This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our business.About the RoleThe successful candidate will be responsible...

  • Luxury Hotel Guest Experience Coordinator

    2 weeks ago

    Canberra, ACT, Australia Accor Full time

    Accommodation Packages and Guest ServicesWe are seeking a highly organized and detail-oriented individual to join our team as a Luxury Hotel Guest Experience Coordinator at Novotel Canberra, located in the heart of the city.The ideal candidate will have excellent communication and organizational skills, with a keen eye for detail. Proficiency in using...

  • Sales and Guest Experience Team Lead

    4 weeks ago

    Canberra, ACT, Australia Belgravia Leisure Full time

    About the RoleAs a seasoned Sales and Guest Experience Manager at Belgravia Leisure, you will lead a team of guest experience staff to achieve new member and program enrolment sales targets and key performance indicators (KPIs). You will be responsible for delivering exceptional customer service and fostering a culture of innovation.Key ResponsibilitiesMeet...

  • Guest Experience Allrounder

    1 month ago

    Canberra, Australia AccorHotel Full time

    **Company Description** Why work for Accor?** We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre...

  • Leisure Industry Sales and Guest Experience Team Lead

    4 weeks ago

    Canberra, ACT, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Sales & Guest Experience Manager to join our team at Belgravia Leisure, part of the Belgravia Health and Leisure Group Pty Ltd. As a key member of our team, you will be responsible for building and leading a passionate and engaged guest experience team.

  • Guest Experience Allrounder

    1 month ago

    Canberra, Australia Accor Full time

    Company DescriptionWhy work for Accor?We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the...

  • Dining Experience Coordinator

    2 weeks ago

    Canberra, ACT, Australia Grupo Mantra Full time

    Indulge in a grand country house experience as a Dining Experience Coordinator at Peppers Manor House, located just 15 minutes from Bowral. This idyllic setting allows you to bring your skills to the forefront while creating memorable dining experiences for our guests.Brought to you by Grupo Mantra, this role offers an exceptional opportunity to work with a...

  • Customer Experience Sales Coordinator

    4 weeks ago

    Canberra, ACT, Australia Ikea Full time

    About IKEAIKEA is a leading home furnishing company that aims to create a better everyday life for many people. Our vision is guided by our cultures and values, which prioritize equality, diversity, and inclusion. We are passionate about home furnishings and strive to promote health and wellbeing.Why work at IKEA?We offer a range of benefits and rewards,...

  • Sales Experience Coordinator

    4 weeks ago

    Canberra, ACT, Australia General Pants Full time

    General Pants Co is a dynamic and evolving business that exists to challenge the norm and push boundaries. With over 60+ stores across Australia and New Zealand, we are always looking for talented individuals to join our team.About the Role:We are seeking a motivated Sales Experience Coordinator to support our Australian Capital Territory team in creating an...

  • Sales Experience Coordinator

    4 weeks ago

    Canberra, ACT, Australia Repco Full time

    About RepcoRepco is a leading automotive parts and accessories company with over 400 stores across Australasia. We are committed to delivering exceptional customer experiences through our passionate and caring team.Our Retail Coordinators:Are creative problem solvers who can turn our showrooms into exciting experiences for customers.Utilise their...

  • Guest Experience Team Lead

    3 weeks ago

    Canberra, ACT, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    Job DescriptionWe are seeking a highly skilled Guest Experience Team Lead to join our team at Belgravia Health & Leisure Group Pty Ltd. As a key member of our operations team, you will be responsible for leading and developing a high-performing guest experience team to deliver exceptional customer service and drive business growth.Key ResponsibilitiesLead by...

  • Senior Guest Experience Leader

    3 weeks ago

    Canberra, ACT, Australia Rydges Full time

    About RydgesAustralia and New Zealand owned and operated for over 30 years, Rydges offers quality hotels in key destinations. With a refreshing down-to-earth approach, we provide genuine local hospitality and 'too easy' service.Rydges Canberra combines heritage charm with modern local hospitality in the heart of the capital city.Take charge of your career...

  • Hotel Operations Manager

    3 weeks ago

    Canberra, ACT, Australia Rydges Full time

    About Rydges CanberraLocated in the heart of the capital city, our hotel combines heritage charm with modern local hospitality. We're committed to providing genuine guest experiences and a refreshing atmosphere.Key Responsibilities:Ensure smooth and efficient Front Office operations while delivering exceptional guest service.Lead by example, inspiring team...

  • Retail Experience Coordinator

    2 weeks ago

    Canberra, ACT, Australia Repco Full time

    About UsRepco is Australia's leader in Automotive Aftermarket Parts and one of the most widely recognised brands in the Australian and New Zealand markets.A Career OpportunityWe are seeking a Retail Experience Coordinator to join our team. As a key member of our store team, you will play a vital role in delivering exceptional customer experiences and driving...

  • Resident Experience Coordinator

    2 weeks ago

    Canberra, ACT, Australia UniLodge Full time

    OverviewUniLodge Group is a leading provider of student accommodation in Australia and New Zealand. We are seeking a highly motivated and customer-focused individual to join our team as a Resident Experience Coordinator.Estimated Salary: AU$60,000 - AU$70,000 per annum (dependent on experience)About the RoleThis is a casual role based out of Canberra ACT,...

  • Customer Experience Lead

    4 weeks ago

    Canberra, ACT, Australia Kingpin Full time

    About KingpinKingpin is a leading entertainment destination that offers an unparalleled experience for its guests. As part of The Entertainment and Education Group (TEEG), one of the world's largest entertainment brands, Kingpin has over 90 venues across Australia and New Zealand.The RoleWe are seeking a highly skilled Duty Manager to lead our FunSquad at...

  • Retail Experience Coordinator

    3 weeks ago

    Canberra, ACT, Australia Repco Full time

    About UsRepco is a leading brand in the automotive aftermarket, with over 400 stores across Australasia. Our team is passionate and caring, with a customer-centric culture that drives our success.Job DescriptionWe are seeking a highly motivated Retail Coordinator to join our team. As a key member of our showroom team, you will be responsible for delivering...

  • Canberra Front Office Manager

    1 month ago

    Canberra, ACT, Australia Rydges Full time

    Welcome to Rydges Canberra, where our passion for delivering exceptional guest experiences shines through in every aspect of our service.Imagine yourself as our Front Office Manager, leading the team to provide a warm and genuine welcome to every guest, every time. With a keen eye for detail and a passion for building strong relationships, you'll be the...