Customer Experience Sales Coordinator

4 days ago

Canberra, ACT, Australia Ikea Full time

About IKEA

IKEA is a leading home furnishing company that aims to create a better everyday life for many people. Our vision is guided by our cultures and values, which prioritize equality, diversity, and inclusion. We are passionate about home furnishings and strive to promote health and wellbeing.

Why work at IKEA?

We offer a range of benefits and rewards, including:

  • $28.64 base hourly pay rate
  • Above award rates and penalty rates (including Sunday and Public Holidays)
  • 5 weeks Paid Annual Leave, Paid Parental Leave, Family & Community Leave, and much more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals, including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping, and travel across Australia & New Zealand)
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Job Description: Sales Coordinator

The Sales Coordinator plays a vital role in the daily operation of the team, supervising and coordinating tasks to ensure a high level of competence. Key responsibilities include:

  • Supporting daily operational problems and reacting appropriately to urgent issues
  • Sharing specialist knowledge of the IKEA product range, services, and tools
  • Encouraging the team to actively sell top-selling products and maximise sales and long-term profitability
  • Maintaining a clean and tidy work environment, ensuring high stock availability and excellent customer service

Requirements and Qualifications

To be successful as a Sales Coordinator, you will need:

  • Past experience in a fast-paced retail environment
  • Strong communication and interpersonal skills
  • Ability to adapt to changing priorities and deadlines
  • Knowledge of the IKEA product range and local market

About this Role

This permanent full-time position requires a rotating roster with a mix of day and evening shifts. You must have the flexibility to work 3 out of 4 weekends in a month.

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