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Senior Guest Experience Leader

1 month ago

Canberra, ACT, Australia Rydges Full time

About Rydges

Australia and New Zealand owned and operated for over 30 years, Rydges offers quality hotels in key destinations. With a refreshing down-to-earth approach, we provide genuine local hospitality and 'too easy' service.

Rydges Canberra combines heritage charm with modern local hospitality in the heart of the capital city.

Take charge of your career with Rydges Canberra.

Salary Estimate: AU$70,000 - AU$90,000 per annum (dependent on experience)

About the Role
  • Be guest-focused and passionate about team development, guest loyalty, and attention to detail.

Ensure the smooth and efficient running of Front Office Operations with exceptional guest service. Lead by example, providing a warm welcome to guests, anticipating their needs, and creating memorable experiences. Foster a high-performing team with impeccable grooming and presentation.

Key Responsibilities:

  • Deliver outstanding guest service and lead by example.
  • Develop and implement strategies to improve team performance and guest satisfaction.
  • Maintain accurate records and reports as required.

Benefits & Perks

At Rydges, we believe in investing in our people. Enjoy:

  • Incredible team member discounts from day one.
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering, and charitable giving.

Requirements

  • A genuine passion for delivering exceptional guest experiences and developing teams.
  • Excellent problem-solving skills, communication, and active listening.
  • Previous experience as a Front Office Manager or Assistant Front Office Manager/Senior Duty Manager within the hospitality industry.
  • A sound understanding of Opera property management system or equivalent.
  • Understanding emergency response procedures and legal compliance.

If you're interested in exploring more opportunities at Rydges, visit our careers page.