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Canberra Front Office Manager

2 months ago


Canberra, ACT, Australia Rydges Full time

Welcome to Rydges Canberra, where our passion for delivering exceptional guest experiences shines through in every aspect of our service.

Imagine yourself as our Front Office Manager, leading the team to provide a warm and genuine welcome to every guest, every time. With a keen eye for detail and a passion for building strong relationships, you'll be the driving force behind creating unforgettable moments for our guests.

We're looking for an experienced and driven Front Office Manager who can ensure the smooth and efficient running of our Front Office Operations. As a key member of our team, you'll be responsible for leading by example, providing impeccable grooming and presentation, and consistently delivering exceptional guest service.

Key Responsibilities:

  • Lead the Front Office team to deliver exceptional guest service and ensure a warm and genuine welcome to every guest.
  • Ensure the smooth and efficient running of Front Office Operations, meeting the highest standards of quality and efficiency.
  • Develop and implement strategies to drive guest loyalty and retention, working closely with the team to create memorable experiences.
  • Collaborate with the Front Office team to maintain high standards of grooming and presentation, ensuring a professional image at all times.

Requirements:

  • Previous experience as a Front Office Manager or Assistant Front Office Manager/Senior Duty Manager in a similar industry.
  • Sound understanding of Opera property management system or equivalent.
  • Working knowledge of managing P&L performance, including cost-effective rostering.
  • Excellent problem-solving skills, with the ability to think critically and make informed decisions.
  • Ability to work a flexible roster, including shift work, weekends, and public holidays.

What We Offer:

  • Incredible team member discounts from the first day on the job.
  • 50% off stays at EVT hotels - Rydges, QT, Atura, and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.

At Rydges Canberra, we're passionate about delivering exceptional guest experiences and creating unforgettable moments. If you share our passion and are ready to take your career to the next level, we'd love to hear from you.