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Resident Experience Coordinator

1 month ago

Canberra, ACT, Australia UniLodge Full time

Overview

UniLodge Group is a leading provider of student accommodation in Australia and New Zealand. We are seeking a highly motivated and customer-focused individual to join our team as a Resident Experience Coordinator.

Estimated Salary: AU$60,000 - AU$70,000 per annum (dependent on experience)

About the Role

  • This is a casual role based out of Canberra ACT, with multiple positions available.
  • You will have the opportunity to build a rewarding career by growing your skills and capability within our organization.
  • As a Resident Experience Coordinator, you will be responsible for creating a friendly environment and delivering a positive resident experience.
  • You will assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing.
  • You will take the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalate as needed.
  • You will coordinate and execute administrative duties, including incoming and outgoing mail, filing, etc.

Requirements

  • A background in reception or hospitality will provide you with a good grounding for this role.
  • You will have a passion for delivering exceptional guest experiences.
  • You will be resilient and able to work under high pressure, and in a fast-paced environment.
  • You will have excellent communication skills, both written and verbal.
  • You will have high levels of computer literacy with the ability to learn new systems.
  • You will exercise a 'we care' attitude.
  • You will have unrestricted work rights in Australia.
  • You will have a National Police Check (completed within the last 3 months) at your own cost.
  • You will have an ACT - Working with Vulnerable People's Check.
  • You will be able to commit to weekend hours if required.

Benefits

  • We offer a variety of opportunities for career progression.
  • We provide personal and professional development through online and face-to-face training and courses.
  • We focus on employee wellbeing to support mental, emotional, financial, and physical health and wellbeing, including access to Employee Assistance Programs.
  • We have an inclusive culture in a diverse, collaborative, and fun team environment.
  • We offer various leave options, including two weeks paid parental leave, study leave, and much more.
  • We have a strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage).
  • We have performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards.
  • We offer flu vaccinations – Company Funded.
  • We have a generous referral bonus (up to AU$1,000).
  • We provide access to Insider Rates at Essence Hotels and Apartments.