Guest Experience Allrounder

1 month ago


Canberra, Australia Accor Full time

Company Description

Why work for Accor?
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the light rail. We are a 286 room hotel with 7 conferencing and event facilities hosting all events from Corporate groups to sports teams.

Job Description

Join our team as our Guest Experience Allrounder and build your career with Accor 

The successful candidate will be responsible for the following duties:

  • Conduct a daily review of all incoming VIP reservations to create the arrivals report, ensuring accurate information is communicated to all relevant departments.
  • Manage Loyaty oprations for the property.
  • Coordinate service  delivery of all special time-based accommodation packages 
  • Collaborate with the Kitchen, Housekeeping, and Front Office teams to ensure timely placement of amenities, room readiness and guest requests.
  • Assist the Front Office Manager to develop and review departmental Standard Operating Procedures and Policies

Qualifications

The successful applicant will ideally have:

  • Strong communication skills, both written and verbal.
  • Excellent organizational skills with a keen eye for detail.
  • Proficiency in using software tools is desired, including Microsoft Office, Opera Cloud and Accor Platforms 
  • Experience in hospitality or customer service roles
  • Ability to work collaboratively in a fast-paced environment.
  • Familiarity with loyalty programs and guest relations is a plus.
  • Teamwork is vital to success in this role 

Additional Information

Your team and working environment:

Novotel Canberra is a diverse team working together to deliver for our guests and team members in a fast-paced hospitality environment. In this service-based business no two days are ever the same. This brings with it excitement, change, flexibility and of course challenge to keep you interested.

As well as working closely with all Hotel departments, you'll enjoy the support of the wider Accor network regularly meeting with the regional team.

Being part of the international Accor network brings with it many benefits including:

  • Training, development and progression opportunities within the international Accor network.
  • Great staff discounts on Accor hotel stays worldwide.
  • 30% F&B discounts within Accor worldwide.
  • Free employee assistance programme.
  • Refer a friend bonuses.
  • Tenure recognition programme.


  • Canberra, Australia AccorHotel Full time

    **Company Description** Why work for Accor?** We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre...


  • Canberra, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **ACT, Canberra Olympic Pool - Canberra 2601** - Are you passionate about promoting aquatic and leisure activities to the community? - Do you possess the skills and ability to build, develop and lead an enthusiastic team? - This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the...


  • Canberra, Australia Belgravia Leisure Full time

    The Role As the  Sales & Guest Experience Manager  you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and drive exceptional customer service and a culture of innovation.  You...


  • Canberra, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    ACT, Canberra Olympic Pool - Canberra 2601Are you passionate about promoting aquatic and leisure activities to the community?Do you possess the skills and ability to build, develop and lead an enthusiastic team?This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community.  Seeking...


  • Canberra, ACT, Australia Accor Full time

    Accommodation Packages and Guest ServicesWe are seeking a highly organized and detail-oriented individual to join our team as a Luxury Hotel Guest Experience Coordinator at Novotel Canberra, located in the heart of the city.The ideal candidate will have excellent communication and organizational skills, with a keen eye for detail. Proficiency in using...


  • Canberra, ACT, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    Role OverviewWe are seeking an experienced and passionate Senior Guest Experience and Sales Manager to lead our sales and guest experience team at Belgravia Health & Leisure Group Pty Ltd.This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our business.About the RoleThe successful candidate will be responsible...


  • Canberra, ACT, Australia Belgravia Leisure Full time

    About the RoleAs a seasoned Sales and Guest Experience Manager at Belgravia Leisure, you will lead a team of guest experience staff to achieve new member and program enrolment sales targets and key performance indicators (KPIs). You will be responsible for delivering exceptional customer service and fostering a culture of innovation.Key ResponsibilitiesMeet...


  • Canberra, ACT, Australia Rydges Full time

    About Rydges CanberraLocated in the heart of the capital city, our hotel combines heritage charm with modern local hospitality. We're committed to providing genuine guest experiences and a refreshing atmosphere.Key Responsibilities:Ensure smooth and efficient Front Office operations while delivering exceptional guest service.Lead by example, inspiring team...


  • Canberra, ACT, Australia Accor Full time

    Job DescriptionAs a Guest Experience Allrounder at Accor, you will play a vital role in delivering exceptional guest experiences in our flagship Canberra hotel, Novotel Canberra.Key Responsibilities:Conduct a daily review of all incoming VIP reservations to create accurate arrivals reports, ensuring seamless communication with relevant departments.Manage...


  • Canberra, Australia Compass Group Australia Full time

    We are looking for superstar Summer Casuals to join us at** Old Parliament House. **We have a series of fascinating events on the horizon at including Friday Night Drinks, our Floriade High Tea, wine pairing dinners and much, much more! Our cosy Courtyard Café will be transforming with a whole new menu and a new restaurant. We are now on the lookout for...


  • Canberra, ACT, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    Job DescriptionWe are seeking a highly skilled Guest Experience Team Lead to join our team at Belgravia Health & Leisure Group Pty Ltd. As a key member of our operations team, you will be responsible for leading and developing a high-performing guest experience team to deliver exceptional customer service and drive business growth.Key ResponsibilitiesLead by...

  • Guest Service Agent

    4 months ago


    Canberra, Australia Crowne Plaza Hotels & Resorts Full time

    As a Guest Service Agent for Crowne Plaza Canberra, you'll play a big part in our guest experience, including check-in and check-out, upselling, problem resolution, providing guest recognition and assisting our guests with any requests they may have. Your ability to deliver our guests a seamless and memorable Crowne Plaza Canberra experience will make you an...

  • Guest Service Agent

    2 months ago


    Canberra, Australia AccorHotel Full time

    **Company Description** Why work for Accor?** The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams. **Job Description** Key Responsibilities** - Manage...

  • Guest Service Agent

    7 months ago


    Canberra, Australia Mantra on MacArthur Full time

    Centrally located on the corner of Northbourne Avenue and MacArthur Avenue, **Mantra MacArthur Hotel** is Mantra’s newest addition in the Canberra's tourism industry. With an exciting Food and Beverage concept called Podilato Restaurant & Bar, state of the art meeting facilities and smartly designed contemporary rooms, this is the meeting place for the...

  • Guest Service Officer

    7 months ago


    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Hyatt At Hyatt we care for people so they can be their best. As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest...

  • Guest Service Agent

    6 months ago


    Canberra, Australia Accor Full time

    Company Description Why work for Accor? The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams. Job Description Key Responsibilities Manage...


  • Canberra, ACT, Australia Hyatt Full time

    About Hyatt Hotel CanberraA career with Hyatt offers an escape from the ordinary, where heritage meets modernity. As a Bell Attendant/Concierge at Hyatt Hotel Canberra, you will be part of a diverse and inclusive team passionate about delivering exceptional guest experiences.The role involves being the first point of contact for guests upon arrival, ensuring...

  • Guest Service Agent

    6 months ago


    Canberra, Australia Accor Apartments & Realty Full time

    Mantra on Northbourne, ideally situated just a block away from the heart of Canberra's CBD, offers a range of apartment-style hotel rooms and self-contained one and two-bedroom apartments, heated indoor pool, conferencing facilities and dining at Stock Kitchen & Bar for guests to enjoy. During your leisure time, immerse yourself in the abundance of offerings...

  • Guest Service Officer

    6 months ago


    Canberra, Australia Hyatt Corporation Full time

    Guest Service Officer Hyatt Hyatt Hotel Canberra AU - CT - CanberraFront OfficeHourly/Entry Level EmployeePart-timeReq ID: CAN002435Local Summary About Hyatt At Hyatt we care for people so they can be their best. As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s...

  • Guest Service Agent

    6 months ago


    Canberra, Australia Accor Apartments & Realty Full time

    At the centre of Canberra, you will find BreakFree Capital Tower on the shores of Lake Burley Griffin. The property offers self-contained one and two bedroom apartments, and three bedroom penthouses, surrounded by landscaped parklands. On your days off, immerse yourself in the abundance of offerings that our nation’s capital has to offer. Explore iconic...