Team Coordinator

1 month ago


Melbourne, Australia AccountAbility Full time

Working with a technology consulting organisation in Melbourne's CBD, we are looking for a Customer Success Coordinator to join on a permanent basis.

This role would be best suited to someone who has with excellent customer service and is a natural with technologies and picking up new systems with ease. The role is a blend of both phones and administration, supporting an internal team while also being the first port of call for (B2B) customers and any queries they have.

The role:

  • Supporting a Customer Success team
  • Be first point of contact for all customer queries/challenges and assigning them to the customer success team
  • Assisting with any frequently asked questions and escalating anything further to the team
  • Onboard new customers into the system
  • Ad hoc administration
  • Reporting

The successful candidate:

  • Will have previously held roles which are administration and customer service mixed roles or held both types of roles in their career
  • Ideally held roles within professional services organisations
  • Have excellent customer service skills and also able to build relationships easily
  • Be keen to learn and grow their career
  • Be technology savvy and able to pick up new systems and processes

The organisation:

  • Melbourne CBD location, very close to public transport
  • Flexible working arrangements (2 days working from home) after the probation period
  • Company bonus scheme
  • Salary of $65,000 + superannuation
  • Social events and volunteer leave
  • Full unrestricted working rights required

If this role sounds of interest, please apply here today as we will be reviewing applications as they are submitted


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