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Customer Support Centre Manager

4 months ago

Welshpool, Australia Komatsu Australia Pty Ltd Full time

The Opportunity:

 We are seeking a strong people leader to join our team in this key role. As the Customer Support Centre Manager, you will be responsible for overseeing all aspects of our Customer Support Centre operations, maintaining operational standards, conducting regular activity reporting as well as conducting presentations on the productivity of the team.  

You will lead a team of dedicated individuals, investing in the development of the future talent of our business, ensuring they deliver outstanding service to our customers, whilst building strong relationships, ensuring a high satisfaction rate. 

Role Located: Welshpool, WA

 Komatsu benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
  • Financial: Income Protection Insurance provided through our company superannuation fund.
  • Career: Recognition, awards, flexibility, further education studies and internal career development.
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
  • Yearly Bonus: Potential to receive a yearly bonus.
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

 What we are looking for:

  • Tertiary qualification in business or similar would be advantageous.
  • Trade certificate in Mechanical or Auto Electrical, highly regarded.
  • Previous exposure to OEM support, or mining and construction industries.
  • Strong leadership skills with the ability to inspire and motivate team members.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work under pressure, prioritise conflicting deadlines and adjust as necessary.
  • Experience in OHS compliance and SOX compliance.