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Student Support Officer

2 months ago

Broome, Australia The University of Notre Dame Full time

Description

Student Support Officer
Based in Broome Campus 
Full-time, Fixed-term role (To 30 June 2026 - with possibility of extension) 

  • Be part of a team committed to providing a high standard of teaching and pastoral care 
  • Open to Aboriginal & Torres Strait Islander people only  
  • $88,988 to $94,182 pa (Level 6) + 14.25% super + remote benefits

About the university

The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.
 
About the role

The purpose of this position is to contribute to the delivery of culturally sensitive rural and remote health education across the Kimberley Centre for Remote Medical Training (KCRMT) and Majarlin Kimberley Centre for Remote Health (Majarlin) programs. Within the KCRMT program, as part of the national student matters framework, the position provides a range of support services for all medical students. These support services will cover a range of student issues associated with accommodation, finance, academic and mental health. Within the Majarlin program, this position will provide cultural support to Allied Health and Nursing and Midwifery students undertaking clinical placements in the region. The position will work with other members of Majarlin’s cultural security team and clinical academics to optimise cultural competency of the placements. This position will work closely with academics, professional staff and central services to ensure high quality and timely delivery of support services to staff and students to positively impact the outcomes of the KCRMT and Majarlin programs. 

This position is a genuine occupational qualification, under Section 50(d) Equal Opportunity Act 1984 (WA) and is open to Aboriginal and/or Torres Strait Islander people only.  

To be eligible for this position, you must provide a statement and supporting documentation that addresses how you meet each of the following criteria for Aboriginality: 

i. be of Australian Aboriginal or Torres Strait Islander descent; and 
ii. identify as an Australian Aboriginal or Torres Strait Islander; and 
iii. be accepted as such by the community in which they live or have lived. 

Key Responsibilities

  • As part of the KCRMT program, participate in the development and implementation of student support initiatives with a focus on Indigenous student retention and success. This responsibility is delivered as part of a national team of student matters staff within the School of Medicine. 
  • Provide support covering a range of issues associated with accommodation, finance, academic and mental health for all medical students in the KCRMT program.  
  • Directly supporting and connecting students to relevant academic and support programs 
  • Building and maintaining positive relationships with external partners, students, and relevant internal stakeholders, especially senior Indigenous academic staff. 
  • Contributing to the continuous improvement of practices, operational processes, and programs and initiatives that assist Indigenous students with their university life and study. 
  • As part of the Majarlin program, support staff and students in the context of delivering high-quality and culturally appropriate rural training experience. This will include: 
  • Supporting Majarlin staff in the design and delivery of academic programs and projects, including student placements, research, graduate training, and student recruitment, ensuring activities are implemented with optimal cultural sensitivity.  
  • Perform face-to-face and on-the-job cultural security training and, with other Aboriginal staff, delivered to Allied Health and Nursing students attending placement in the Kimberley, ensuring that learning resources represent Kimberley Aboriginal people’s culture and society. 
  • Across both programs, anticipate student needs, proactively responding to student requests and queries and offering subject matter expertise while ensuring the provision of accurate and consistent information that supports the student towards independence and self-direction. 

Qualifications, skills & experience

  • Relevant tertiary qualification at Certificate IV level or higher, plus extensive relevant experience in either Business Administration, Tertiary Education, Project Management, Finance or other related areas. 
  • A Degree qualification is desirable. 
  • Proven high level administration experience in a busy, fluid environment (higher education experience highly regarded) 
  • An understanding of the higher education sector, including its policies, procedures, and regulations with demonstrated ability to effectively support students, understand academic policies and procedures, and collaborate with faculty and staff to address student needs. 
  • Understanding of the historical and current issues and trends within Higher Education and the challenges facing Indigenous students and the complex relationship which may govern and influence Aboriginal and Torres Strait Islander cultures. 
  • Strong interpersonal and communication skills with demonstrated familiarity, sensitivity and respect for the diverse needs, aspirations and cultures of Indigenous societies.

Benefits

  • Excellent opportunity to make a transformational contribution to the societies in the Kimberley/Pilbara regions and leave a legacy.
  • Join the University supporting its students and staff to achieve their career goals – in a personal and positive environment.
  • Extra remote benefits

How to apply

Please apply online with a resume and cover letter outlining your suitability for the role.

Applications closing date: 1st November 2024

For further information on how to apply, please visit: How to apply | Notre Dame

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.      

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

Contact us

Please direct your queries regarding this role to Janette Tam, janette.tam@nd.edu.au

Please direct your queries related to Indigenous employment and cultural matters to Todd Phillips, todd.phillips@nd.edu.au

Unsolicited contact from recruitment agencies will not be entertained.