Customer Service Coordinator

3 months ago

West Perth, Australia Resources Unity Full time

**Company Overview**:
Resources Unity is equipment, spares and wear parts distribution business with proprietary technologies and generic while comprehensive product range that covers most product lines that service resource sector.

Our entity in West Perth primarily services mining industry.

At Resources Unity, we prioritize a people-centric development culture, valuing honesty, responsibility, enterprising spirit, creation, and collaboration. We uphold these corporate values in every aspect of our operations, ensuring integrity and dedication in all our endeavours.

**Position Overview**:
**Responsibilities**:

- Collaborate with internal departments to improve customer experience.
- Follow operating procedures and oversee P/A & RFQ processes.
- Manage product costs efficiently.
- Conduct customer feedback surveys and attend customer meetings.
- Handle system data entry and draft reports.
- Assist with customer inquiries, both technical and non-technical.

**Professional Qualities**:

- Integrity and responsibility are paramount.
- Ability to empathize and devise solutions from others' perspectives.
- Proactive, passionate, and result-driven for what you choose to do.
- Self-motivated with a drive for continuous improvement.

**Professional Competencies**:

- Familiarity with SaaS operating systems.
- Efficient data management skills.
- Strong mathematical aptitude, with a keen eye for detail.
- Demonstrated ability to adapt to new technologies and techniques through self-learning.
- Proficiency in a second language for communication purposes is advantageous.

**Qualifications**:

- Proficient in Microsoft Office operating apps such as Excel, Word, etc.
- Familiarity with SaaS operating systems.
- Efficient in data management.
- Strong mathematical skills (a good academic record is beneficial).
- Demonstrated accomplishment in new technologies and techniques through self-learning.
- Proficiency in a second language for communications, other than English, is an advantage.
- At least 2-3 years of experience in an office working environment.

**Benefits**:

- Competitive salary package.
- Bonus scheme to support ongoing career development.
- Opportunities for professional growth and development.
- Positive and collaborative work environment.

**How to Apply**:
If you possess the required qualifications and are excited to contribute to a dynamic team focused on enhancing customer experience, please submit your resume and cover letter.

Join us at Resources Unity and become a part of our commitment to excellence in customer service coordination

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