Customer Success Manager

2 months ago

Sydney, Australia Secure Data Consent Full time

At DataCo, we want to hear from like-minded individuals who are as passionate as we are about innovation, collaboration, and creating new products that create tangible value for businesses.

When you join DataCo’s team, you can not only work on a modern tech stack leveraging the latest privacy-enhancing technologies, but you also get to work on a product that will transform the way data organisations securely collaborate on data.

About The Position

Businesses and their products can only be successful if they can make their customers successful.

Our Customer Success team relentlessly focuses on building sustainable relationships with our clients, understanding their businesses, and ensuring they can create meaningful Enterprise value with our products and services. Our ideal candidate has impeccable relationship skills, a curious mind, and drive to make our client experience as seamless and valuable as possible. 

We are seeking a qualified and experienced Customer Success Manager (Analytics) to work for DataCO. In this role, you will be responsible for overseeing the analytics support for key accounts in our growing customer base. You will also play a key role in gathering feedback and new requirements to inform future development of our products and platform. This position may require travel to various sites as needed to support our projects and clients.

Hours of Work: This is a full-time role where the incumbent with be expected to work at least 38hrs/week

About You

You are passionate about working on projects that make a difference to customers. You have analytical skills and are not afraid to get into the detail, but are also relationship-driven and thrive of working with people. You will be someone who is self-driven, loves learning new things, is comfortable with change, can think outside the box, and is someone that wants to work in a dynamic, fun, fast-paced start-up environment.

Responsibilities include, but will not be limited to:

  • Collaborate with clients and stakeholders to understand business objectives, processes, and requirements, creating a clear vision for value delivery.
  • Supporting the generation of client insights from available data on platform, as well as general product support use of product with clients
  • Develop and deliver user support documentation, conduct onboarding sessions, and provide ongoing training to empower clients.
  • Establish and maintain client relationships, serving as the main point of contact and providing analytics-driven guidance for data-informed decision-making.
  • Identifying and documenting new business requirements from clients, and develop detailed functional specifications for the engineering team.
  • Support project management for the delivery of client-specific customizations, ensuring project objectives align with client needs and platform capabilities.
  • Prioritize data security and implement cybersecurity measures to safeguard client information.
  • Support development and delivery of customer success processes 

Qualifications and Requirements

  • Education: Bachelor’s degree or above in IT, Business Information Technology, or related fields (Master’s preferred).
  • Experience: Minimum 2+ years in an IT Business Analyst or related role; experience in customer insights or marketing analytics is a plus.
  • Technical Proficiency: Strong in data analysis tools (e.g., R, SQL, Python) and visualization software (e.g., Tableau, PowerBI).
  • Industry Knowledge: Experience in sectors like retail, telecommunications, or finance with an understanding of customer strategy frameworks.

Skills And Experience For Success

  • Experience working with customers or stakeholders to understand business objectives and requirements
  • Specific industry experiences relating to B2C products, such as retail, telecommunications, financial services or travel. 
  • Strong understanding of marketing or customer strategy frameworks
  • Strong written and verbal communication

How We Work

  • Remote First: We have a fully distributed team across Australia, between Sydney, Melbourne, Tasmania, Central Coast and Byron Bay. We have office space available within Sydney and Melbourne if required, and aim to come together once a quarter to work together and plan our ongoing development.
  • Early stage, corporate venture capital backed start-up: We are an early stage start up, so are rapidly evolving our product as we learn about our customers and seek product market fit. However, we are not your everyday startup: spinning out of a major bank brings a level of experience and recognition that is a major competitive advantage. 
  • Lean founding team: As we grow our business we are committed to remaining as lean as possible. We wear all many hats, and are open minded to perform the tasks required to build a leading business.
  • Privacy and data security: privacy is at the heart of our solution, and we take our customers' right to privacy seriously. We are continuously enhancing our practices to achieve this while supporting our products’ deployments across Enterprise and SMB businesses.

About Us

DataCo unlocks new growth opportunities for organisations through data-driven partnerships and ecosystems that increase customer understanding and engagement.

The DataCo mission was born with the objective of realising the value of enterprise collaboration through the safe and responsible use of data, while maintaining customer trust and compliance in highly regulated industries.

By uniquely combining financial transaction insights with secure data collaboration technology, DataCo's Collaborative Customer Growth Platform provides comprehensive capabilities to plan, execute and measure the impact of growth initiatives for customer acquisition, expansion and retention.

DataCo is the first technology solution commercialised through the 1835i Lab, the corporate venture capital and innovation partner to ANZ Bank.

Interested? 

Due to volume, please note that only short-listed candidates will be contacted. Please apply using the facilities provided on this site and please ensure you attach an updated resume.

Australian citizens/ Permanent Residents will be preferred.

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