Current jobs related to Customer Success Manager - Sydney - Weel

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...

  • Customer Success Manager

    3 days ago

    Sydney, New South Wales, Australia ENGINEERINGUK Full time

    About UsWe are ENGINEERINGUK, a leading provider of cloud services and solutions. We are seeking a highly skilled Customer Success Manager to join our team. The successful candidate will have extensive experience in managing customer relationships and driving business value realization through the effective use of cloud services.Responsibilities:Manage...

  • Customer Success Manager

    2 days ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive graduate salary of $60,000 - Lots of growth potential in this role - Ability to work remotely while having monthly team face-face catch ups **Company profile - Project Management Software** **Start-up** In this Customer Success Manager job in Sydney, you will be working for a disruptive start-up in this remote role. They’re on a mission to...

  • Customer Success Manager

    24 hours ago

    Sydney, Australia Komo Technologies Full time

    In this role, you will be one of the foundational members of the Customer Success team for Komo. You will work to ensure that our Customers in the ANZ region realise value and achieve success with their Komo solutions. As a CSM, you will contribute to developing and building out our Customer Success function, test and improve our processes and tools, and...

  • Customer Success Manager

    3 days ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    4 days ago

    Sydney, Australia Workiva Full time

    Our Customer Success Managers are the point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our customers' return on investment (ROI) in the Workiva Platform. You will develop and...

  • Customer Success Manager

    7 days ago

    North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job scope/summary**: The **OpenText Customer Success Management** team is responsible for...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia UpGuard Full time

    **Who are we?** - UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...

  • Customer Success Manager

    4 days ago

    Sydney, Australia Guesty Full time

    Today, Guesty has 15 offices and 700+ team members across the globe. As a Customer Success manager, you will play a crucial role in maintaining and enhancing the relationships with our valued clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving customer...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Sitecore Full time

    **About Us**: Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe. **About the...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Contentful Full time

    **About the opportunity**: As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams....

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Logicalis Australia Full time

    Logicalis Australia is seeking a passionate Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions. If you're customer-centric, results-driven, and ready to make an impact, we'd love to hear from you! **What...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Stripe Full time

    Customer Success Manager **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and...

  • Customer Success Manager

    1 day ago

    Sydney, Australia Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Morningstar Full time

    The Opportunity: We are seeking a Customer Success Manager with a unique perspective. As a Direct Customer Success Manager, you will provide in-depth product training for our institutional software clients, including asset managers and financial planning firms. You will be evaluated on your success in converting product trials, promoting product use, and...

  • Manager, Customer Success

    6 hours ago

    Sydney, New South Wales, Australia Spotify Full time

    This is a Manager, Customer Success role with one of the leading companies in AU right now -- Spotify -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Spotify We are looking for a Manager, Customer Success for our ANZ Ads business. The candidate should have an established...

  • Customer Success Manager

    6 hours ago

    Sydney, New South Wales, Australia Box Full time

    This is a Customer Success Manager role with one of the leading companies in AU right now -- Box -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Box **WHY BOX NEEDS YOU:** We are looking for a Customer Success Manager who understands the value of nurturing customer...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia SafetyCulture Full time

    **Customer Success Manager**: - Sydney - Sales & Success - Customer Success / - Full-time Permanent / - Hybrid - SafetyCulture is a customer—and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia ActiveViam Full time

    **About ActiveViam** If you believe that data analytics can contribute to making Financial Services a more accountable and risk-aware business in an ever-increasing volatile environment, ActiveViam is the right place for you. Founded by a group of industry experts, ActiveViam understands the data analytics challenges faced by financial institutions across...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

Customer Success Manager

4 weeks ago

Sydney, Australia Weel Full time

Customer Success Manager

As a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of the Weel platform.

You will drive customer retention and growth, support product onboarding, serve as the voice of the customer, and manage risk and opportunities/threats. You will also use data to monitor customer engagement and coordinate cross-functional teams under common goals and objectives.

**A day in the life...**
- Lead the onboarding process for new customers by understanding customer needs, facilitating Weel product onboarding, and establishing a governance framework to manage/monitor ongoing interactions
- Support the customer through the organisational change by ensuring effective user training and business process alignment towards user adoption
- Establish and maintain strong, long-term relationships with customers
- Identify opportunities for upselling and cross-selling Weel products and work with the sales team to maximise account growth and revenue
- Proactively manage customer renewals and ensure high retention rates, working to prevent customer churn including awareness of how to navigate champions, influencers, blockers, decision makers and buyers
- Monitor customer access metrics and KPIs, including usage statistics and user engagement and report on progress via business reviews and governance meetings
- Gather and relay customer feedback to the product development team for continuous product improvement
- Encourage and facilitate customer advocacy by identifying success stories, case studies and references that can be shared within the community

**Skills we'd love you to bring along**
- 2-5 years of experience in a sales role (Implementation Specialist, Customer Success Manager, Account Manager, Account Executive etc)
- Proven experience in achieving and exceeding customer retention and sales targets
- Strong technical and communication skills both written and verbal; demonstrating diplomacy, tact and poise when working through customer issues and escalations
- Ability to analyse existing processes and make data-driven recommendations around system improvements and more efficient processes
- Quick tech learner, with experience in training, teaching and guiding customers through a technical process.

Job ID gN0ZRKLvd3un