Customer Success Manager

4 weeks ago


Sydney, Australia London Stock Exchange Group Full time

Customer Success Manager

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions through the customer experience journey. This role focuses primarily on driving the value creation and execution of the retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of end-users. You will work mainly with users in the Investment Management, Investment Banking & Wealth Management space.

You will be responsible for the Customer Success Plans and the delivery of all agreed upon achievements. You will visit customers and establish relationships with key partners and user community to ensure we are delivering the ultimate customer experience. You will partner with the Account Managers and Sales Leaders provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap. Furthermore, you will work with other sales leaders and horizontal teams to achieve success for our customers and LSEG.

**Role Responsibilities**

Develop and implement the customer success strategy for Investment & Wealth Management accounts to drive revenue retention

Monitor customer health, adoption metrics, renewals and execution of customer success plans

Delivering highly engaging customised product demos based on user workflow and their requirements

Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals

Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy

Build deep relationships with key customer collaborators to advise engagement strategy and build "LSEG advocates"

Participate in industry events alongside the team to foster networking, brand presence, and stay up to date on industry trends

Contribute to overall vision and strategy of the Customer Success Management Group

**Qualifications**

2+ years of customer success / client relationship experience, pre-sales, or consulting role preferably within a content organisation desired

An Interest and understanding of the financial markets, the role and function of Asset Management and Wealth Management, the Financial Services Industry and strong external network

Consistent track record and enthusiasm for driving outcomes

Strong background of identifying customer needs and successfully completing retention and adoption strategies

Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals

Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team)

Ability to adapt and thrive in a fast-paced environment and rapidly
- changing market

Innovator who can use data to make decisions, simplify complex problems and express themselves thoughtfully

Proactive and positive demeanour that has a "Whatever it Takes" approach to increase customer satisfactions and deepen relationships

Strong presentation (verbal & written) and social skills

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran stat



  • Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...


  • Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...


  • Sydney, Australia SafetyCulture Full time

    **Manager, Customer Success**: - Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...


  • Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...


  • Sydney, Australia ELMO Talent Management Software Full time

    An exciting opportunity has become available in the Customer Success Team. We are seeking a REM focused Customer Success Manager to join the team in Sydney or Melbourne. As a Customer Success Manager (CSM) you will work closely with the Account Managers and Account Coordinators to establish a thorough understanding of the customer base. ELMO CSM’s are...


  • Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...


  • Sydney, Australia Cisco Systems Full time

    **Who You Are** This position is for you; the creative, collaborative, ambitious problem solver. You're innately curious, empathetic, and organized so you can wear multiple hats each week. You let your work speak for itself, as you tend to go the extra mile to achieve your goals. You're passionate about helping others, influence effectively, and you believe...


  • Sydney, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...


  • Sydney, Australia AvePoint Full time

    **Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...


  • North Sydney, Australia Open Text Corporation Full time

    **Customer Success Manager**: - Req id: 37922- North Sydney, NSW, AU**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job...


  • Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...


  • North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job scope/summary**: The **OpenText Customer Success Management** team is responsible for...


  • Sydney, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager of Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in...


  • Sydney, Australia Procore Technologies Full time

    As **Manager **of our** Commercial Customer Success **team, you will play a crucial role in driving the retention and expansion of our customer base, through increased adoption and engagement. You will be responsible for overseeing a team of dedicated Customer Success Managers, aligning their efforts with company objectives, and fostering a customer...


  • Sydney, Australia Weel Full time

    Customer Success Manager As a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of...


  • Sydney, Australia Skyfii Full time

    Customer Success Manager Sydney, Australia Skyfii is a technology company in the field of digital & data transformation. A leader in behavioural analytics & data driven communications, Skyfii works with organisations with physical venues that are looking to deploy technology solutions that integrate a variety of data sources to understand physical spaces &...


  • Sydney, Australia Baseware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...


  • Sydney, Australia UpGuard Full time

    **Why are we hiring for this role?** As a Customer Success Manager, you'll work closely with other CS team roles and cross-functionally with other departments, and you’ll report to the Lead CSM. You’ll be proactive in driving product value and success for our customers, analyzing the causes of their greatest pain points, and working closely to mitigate...


  • Sydney, Australia UpGuard Full time

    **Who are we?** UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...


  • Sydney, Australia My Australia Direct Pty Ltd Full time

    **Customer Success Manager** Cint is looking to hire a Customer Success Manager in Sydney. The Customer Success Manager works with Cint’s customers or partners by establishing strategic relationships with new and existing users, setting critical performance goals, and then acting as a consultative resource to help clients achieve their goals. The CSM is...