Technical Support Specialist

3 days ago

Notting Hill, Australia ABB Australia Full time

Technical Support Specialist

ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Business Process Owner

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience The work model for the role is: #LI-hybrid This role is contributing to the eMobility business in Notting Hill; Australia - Providing technical advice and support to ABB’s project and product partners on setup, commissioning and troubleshooting for AC and DC Chargers - Repair, maintain, troubleshoot, and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools - Offering technical advice and providing comment on enquiry specifications for customers/channels/Sales -- Engineers with regards to ABB EV charging and providing technical support during the technical meeting, product presentations and negotiations. - Performing analytic and diagnostic studies to determine most suitable technical solution to meet customer needs and proposing technical solutions for complex enquiries. - Supporting formulating competitive bids/estimates/quotations, taking into account best available product mix and appropriate technical and commercial considerations for each individual situation and managing external services to support bid/estimation preparation such as translations and governmental approvals. - Regularly reports the status of the bids/estimates/quotations using defined tools and collects and analyses the reasons for tenders being lost and won also collecting and archiving documentation regarding the offer/order and records assumptions and decisions taken during the development process. - Ensuring a positive customer experience throughout the sales process. providing any necessary technical support to Sales Managers during technical meetings with customers, also establishing and maintaining effective customer relationships to understand customer needs. - Identifying potential vendors for equipment and materials required in the project and technically evaluates supplier offers to check match with specifications and collaborating with Supply Chain. Management to coordinate requests to subcontractors

Qualifications for the role

  • Tertiary degree or trade qualifications in Engineering (electrical/electronic/mechatronics), or alternatively trade qualifications with demonstrated experience in industry.
  • Knowledge and interest in power distribution and electronic power rectifiers and/or inverters is preferred.
  • Experience with trouble shooting power electronic equipment and hands on field experience an advantage
  • Demonstrated experience in Electric Vehicle Charging technologies
  • Knowledge on SAP platform considered advantageous.
  • Excellent interpersonal and negotiation skills with time management, co-ordination, accuracy, attention to detail and performing in a pressure environment are necessary and collaborative mindset.

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

  • Technical Support Specialist

    7 months ago

    Notting Hill, Australia ABB Full time

    **Technical Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Support Specialist

    2 months ago

    Notting Hill, Australia ABB Full time

    **Technical Support Specialist**: **ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions - from grid to charge point and domestic installations to large fleet depots - we are actively enabling the future of e-mobility, not...

  • Technical Service Specialist

    6 months ago

    Notting Hill, Australia ABB Full time

    **Technical Service Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Support Representative

    3 weeks ago

    Notting Hill, Australia Integrated Control Technology Full time

    **Location: Notting Hill, Victoria**: **Role Type: Permanent, Full-time**: Based 100% in our Melbourne office this unique opportunity has arisen for a Technical Support Representative to join our talented team providing superior technical support and assistance to our customers (predominantly security installation professionals). You will have exceptional...

  • Sales Support Specialist

    3 weeks ago

    Notting Hill, Australia ABB Full time

    **Sales Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...

  • Workshop Technician

    1 month ago

    Notting Hill, Victoria, Australia Draeger Australia Pty Ltd Full time

    Job SummaryWe are seeking a highly skilled Workshop Technician to join our team at Draeger Australia Pty Ltd. As a key member of our Workshop Team, you will play a critical role in providing technical assistance to internal stakeholders and customers, ensuring timely completion of service work, and maintaining a high level of customer satisfaction.Key...

  • Technical Sales Support Strategist

    3 months ago

    Notting Hill, Australia Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) Full time

    Location: - VIC - Notting Hill - Employment Type: - Full-Time Permanent- Department: - Air to Water**About the Company** Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed...

  • Laboratory Technical Officer

    5 months ago

    Notting Hill, Australia SGS Full time

    **Company Description** We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world. SGS is currently seeking a Laboratory Technical Officer to fill a full-time...

  • Casual Youth Support Specialist

    1 week ago

    Notting Hill, Victoria, Australia Anglicare Victoria Full time

    OverviewAnglicare Victoria is a leading provider of family services in Victoria, seeking a Casual Youth Support Specialist to join our team.

  • Customer Support Specialist

    7 days ago

    Notting Hill, Victoria, Australia Michael Page Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team in Notting Hill.About the CompanyOur client is a leading organisation in the Life Science industry, employing over 10,000 people worldwide. They are committed to innovation and exceptional customer service.Key ResponsibilitiesInbound Customer Inquiries: Handle incoming calls...

  • Electrical Support Specialist

    2 days ago

    Notting Hill, Victoria, Australia ABB Australia Full time

    About ABB AustraliaABB E-mobility is a world leader in EV charging technology, delivering innovative holistic solutions that cater to various needs. With an unparalleled global reach and a robust product portfolio, we actively enable the future of e-mobility.We are committed to our Mission to Zero initiative, supporting cleaner and greener communities...

  • Technical Training Manager

    6 months ago

    Notting Hill, Australia Carrier Full time

    **Country**: Australia **Location**: LOC7040 : Ground Floor, 10 Ferntree Place, Notting Hill VIC 3168, Australia **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've...

  • Casual Youth Support Specialist

    1 week ago

    Notting Hill, Victoria, Australia Anglicare Victoria Full time

    About the RoleWe are seeking a Casual Youth Support Specialist to join our team. As a key member of our Out of Home Care program, you will play a vital role in providing support and transportation services to young people.Job DescriptionThis is a casual role that involves transporting young people to and from placement and school, primarily covering the...

  • Material Handling Systems Integration Specialist

    3 hours ago

    Notting Hill, Victoria, Australia KION Group Full time

    We are seeking a highly skilled Material Handling Systems Integration Specialist to join our team in Melbourne. As a specialist, you will be responsible for overseeing the technical baseline of innovative material handling solutions and ensuring successful integration across various engineering disciplines.

  • Casual Youth Transport Support Specialist

    3 days ago

    Notting Hill, Victoria, Australia Anglicare Victoria Full time

    We are seeking experienced and passionate individuals to join our team as Casual Youth Transport Support Specialists. In this role, you will have the opportunity to make a positive impact on the lives of vulnerable young people who have experienced complex trauma.The ideal candidate will possess excellent communication skills, a strong understanding of...

  • Melbourne Automation Systems Specialist

    6 days ago

    Notting Hill, Victoria, Australia Dematic Pty. Ltd. (ILD-AUS) Full time

    Unlock Your Potential as a Melbourne Automation Systems SpecialistWe are seeking a highly skilled Automation Systems Specialist to join our team in Melbourne, Australia. As a key member of our engineering team, you will play a critical role in designing, implementing, and maintaining cutting-edge automation systems for our clients.About the Role:This is an...

  • Sales Development Specialist

    5 months ago

    Notting Hill, Australia ABB Full time

    **Sales Development Specialist - Power Protection**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • AGV Automation Specialist

    1 week ago

    Notting Hill, Victoria, Australia KION Group Full time

    Dematic, a global leader in the design, build, implementation, and support of automated system solutions for warehouses, distribution centres, and production facilities, is seeking an experienced AGV Engineer to join its team.The ideal candidate will possess a degree in Mechatronics Engineering or Electrical Engineering, with recent graduate or 1-2 years of...

  • Radionuclide Analysis Specialist

    2 days ago

    Notting Hill, Victoria, Australia SGS Australia Full time

    At SGS Australia, we're seeking an experienced Radionuclide Analysis Specialist to join our team in ensuring the day-to-day operations of the radioanalytical services section meet customer service expectations and maintain quality and safety standards.The successful candidate will oversee method development and validation activities to achieve national...

  • Product Specialist

    2 weeks ago

    Notting Hill, Australia ABB Australia Full time

    Product Specialist At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.This position reports...