Technical Support Specialist

1 month ago

Summer Hill, Australia Prouds Jewellers Full time

An exciting opportunity has arisen for an experienced Helpdesk Analyst to join Prouds Jewellers, Australia's largest family-owned jewellery retailer. Reporting to the Group Service Delivery Manager, you will be responsible for managing the support, maintenance, and improvement of all infrastructure systems across the business.

Key Responsibilities:
  • Provide second-level technical support for technical issues or queries
  • Facilitate the support and maintenance of IT infrastructure
  • Oversee the administration, management, and support of IT infrastructure and operations
  • Server room management, including maintaining configuration and organisation of hardware and providing continuous improvement and support
  • Provide ongoing IT support and development needs to the business
  • Manage relationships and projects with external stakeholders, such as ISP and system and network infrastructure suppliers
  • Document and identify detailed analysis in system implementations
  • Set-up, maintain, and support of network servers with appropriate contractors
  • Support, maintain, and monitor all picking and stocktake scanning systems
  • Provide support to the functionality of the Pathway system
  • Assist in presenting Cost Benefit Analysis and business cases to the Executive team or the Board in relations to infrastructure improvement plans or acquisition of system hardware
  • Assist in the implementation, documentation, and ongoing management of a business system disaster recovery plan
  • Daily replenishment of stock to stores including general picking
Essential Criteria:
  • 3+ years working in IT Support roles
  • Ability to establish and maintain professional relationships with external key stakeholders
  • Experience working with IT systems, including MS Office, MS Exchange, and VMWare
  • Ability to work independently and as part of a team
  • Strong team player with the ability to lead by example
  • Excellent written and verbal communication skills
  • Self-motivated and results-driven
  • Proven ability to meet tight deadlines

The estimated salary for this role is around $90,000 - $110,000 per year, depending on experience. If you are a motivated and experienced IT professional looking to join a dynamic team, please apply now.

Prouds Jewellers offers a range of benefits to its employees, including competitive salaries, opportunities for career advancement, and a fun and supportive work environment.

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