Internal Service Support

6 months ago

Notting Hill, Australia Natural Power Solutions Full time

**ABOUT THE ORGANISATION**

Natural Power Solutions have more than 25 years’ experience providing leading power quality solutions and services. We offer a broad range of products from market leading vendors including UPS Systems, Precision Cooling, Industrial Racks/Enclosures, Generators and Services, and our technical team lies at the heart of our success with resources across ANZ.

**YOUR ROLE**

This role is centred on cultivating customer relationships, ensuring that our service agreements and maintenance not only meet but exceed customer expectations. You'll be instrumental in supporting our services coordinators, identifying areas for process improvement, and contributing to the ongoing success of our services department.
- Collaborate with Service Coordinators to establish and implement support requirements and procedures, driving the team towards achieving KPIs.
- Maintain an up-to-date and comprehensive Service CRM Database, ensuring accurate information on customer contacts, assets, contracts, time and materials, work orders, and more.
- Be responsible for the scheduling of maintenance and service callouts for clients, and managing all subsequent reporting and follow-up activities.
- Sustain positive relationships with internal and external stakeholders playing a key role in our collaborative success.
- Identify ISO 9001 Sales Related Processes and activities, ensuring adherence to our accreditation standards.
- Record sales information from various sources, presenting concise updates to the management team during CRM updates, team meetings, and one-on-one sessions with the services team.
- Collaborate effectively with the Sales Team to effectively manage new service opportunities.

**Required Knowledge and Abilities**:

- Electrical engineering or technical skills are advantageous but NOT compulsory;
- Keen attention to detail;
- Strong time management and organisational skills and the ability to build a strong working relationship with our global product partner network;
- Ability to communicate effectively with our internal and external teams, as well as our customers;
- Strong computer skills.

**TRAINING AND DEVELOPMENT**

The NPS onboarding process involves comprehensive training, both in-house and by our industry leading partners. You will be supported to develop your own approach, and with an industry this large and complex, there is really no limit to where you might find yourself. The support and training don't stop at month 1 - you will be supported by our team to grow and challenge yourself throughout your career with NPS

**SALARY AND BENEFITS**

In addition to a generous salary offer, NPS sales staff are also eligible to take part in the NPS Personal Bonus Package, calculated based on your team KPI's.

All staff are also eligible for sales and loyalty incentives, both internal and in conjunction with our partners. Some recent benefits have included:

- All expenses paid trips to Vietnam, Bali, and the Singapore F1
- Concert and sporting tickets
- Phones, laptops and tablets
- Events such as wine tastings, axe throwing or harbour cruises
- Staff conferences, trips and celebrations
- Cash bonuses and visa gift cards

NPS believes in rewarding all staff for their efforts, so junior staff are eligible for the same benefits as our senior and management staff.

**CAREER PROGRESSION**

Opportunities exist to develop into Service Coordinator roles, as well as in our Sales and Operations/Marketing teams. As a medium-sized enterprise, NPS continues to grow along with our team

**HOW TO APPLY**

Please note that only Australian citizens and permanent residents will be considered for this role.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus
- Performance bonus

**Education**:

- High School (Year 9-11) (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Notting Hill, VIC 3168 (preferred)

Work Location: In person

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