ICT Technical Support Specialist

2 weeks ago


Box Hill North, Victoria, Australia St Vincent De Paul Full time

St Vincent de Paul Society Victoria is a leading not-for-profit organisation in Victoria, and we are currently seeking an ICT Technical Support Specialist to join our team.

This role offers a competitive salary of approximately $60,000 per annum, plus tax-reducing salary packaging benefits.

About the Role

In this position, you will support the ICT Manager in delivering high-quality ICT services and customer support to our staff and stakeholders. Your primary responsibilities will include managing vendor relationships, administering tasks, and building relationships with stakeholders while assisting them with technology issues.

You will also have the opportunity to make a tangible impact by supporting the ICT Manager in implementing solutions aligned with our ICT strategic plan.

Your key responsibilities will be:

  • Supporting the ICT Team in the delivery of ICT Services and Customer Support.
  • Providing procurement services to ensure timely delivery and accurate accounting of all Society ICT-related assets and services.
  • Assisting in the development, implementation, and monitoring of assigned IT assets.
  • Documenting and improving procedures, being proactive in designing and implementing efficient systems.
  • Supporting the rollout of new ICT equipment.
  • Configuring various assets to suit the different business needs of each department.
  • Responding to different ICT tasks, enquiries, and projects submitted through the Helpdesk.
Requirements

To be successful in this role, you will need:

  • Excellent verbal and written communication skills.
  • Experience with IT Procurement, including PCs, laptops, phones, POS, printers hardware.
  • Experience with IT systems and application implementations that support key business requirements.
  • Experience with creating IT documentation.
  • Experience with Microsoft Windows desktop operating systems - Windows 10 and 11.
  • A current driver's licence and vehicle.
  • The ability to work constructively and productively in a small team environment supported by vendors in an outsourced environment.
Why Work for Us?

We offer:

  • Salary packaging, which provides employees with tax benefits over and above their salary.
  • The opportunity to make a difference in the lives of over 300,000 people every year.
  • A family-friendly environment where you can contribute to a firm committed to helping others.
  • A complex and interesting work environment.


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