Technical Support Specialist

3 months ago

Notting Hill, Australia ABB Full time

**Technical Support Specialist**:
**ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions - from grid to charge point and domestic installations to large fleet depots - we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Service Business Process Owner

**Your role and responsibilities**:
In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience The work model for the role is: #L-hybrid This role is contributing to the eMobility business in Notting Hill; Australia - Providing technical advice and support to ABB’s project and product partners on setup, commissioning and troubleshooting for AC and DC Chargers - Repair, maintain, troubleshoot, and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools - Offering technical advice and providing comment on enquiry specifications for customers/channels/Sales - Engineers with regards to ABB EV charging and providing technical support during the technical meeting, product presentations and negotiations. - Performing analytic and diagnostic studies to determine most suitable technical solution to meet customer needs and proposing technical solutions for complex enquiries. - Supporting formulating competitive bids/estimates/quotations, taking into account best available product mix and appropriate technical and commercial considerations for each individual situation and managing external services to support bid/estimation preparation such as translations and governmental approvals. - Regularly reports the status of the bids/estimates/quotations using defined tools and collects and analyses the reasons for tenders being lost and won also collecting and archiving documentation regarding the offer/order and records assumptions and decisions taken during the development process. - Ensuring a positive customer experience throughout the sales process. providing any necessary technical support to Sales Managers during technical meetings with customers, also establishing and maintaining effective customer relationships to understand customer needs. - Identifying potential vendors for equipment and materials required in the project and technically evaluates supplier offers to check match with specifications and collaborating with Supply Chain. Management to coordinate requests to subcontractors

**Qualifications for the role**:

- Tertiary degree or trade qualifications in Engineering (electrical/electronic/mechatronics), or alternatively trade qualifications with demonstrated experience in industry.
- Knowledge and interest in power distribution and electronic power rectifiers and/or inverters is preferred.
- Experience with trouble shooting power electronic equipment and hands on field experience an advantage
- Demonstrated experience in Electric Vehicle Charging technologies
- Knowledge on SAP platform considered advantageous.
- Excellent interpersonal and negotiation skills with time management, co-ordination, accuracy, attention to detail and performing in a pressure environment are necessary.
- A collaborative mindset

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