Technical Support Specialist

6 months ago

Notting Hill, Australia ABB Full time

**Technical Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:

- Providing technical advice and support to ABB’s project and product partners on setup, commissioning and troubleshooting for AC and DC Chargers
- Repairing, maintaining, troubleshooting, and servicing electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools
- Offering technical advice and providing comment on enquiry specifications for customers/channels/Sales Engineers with regards to ABB EV charging and providing technical support during the technical meeting, product presentations and negotiations
- Performing analytic and diagnostic studies to determine most suitable technical solution to meet customer needs and proposing technical solutions for complex enquiries
- Supporting formulating competitive bids/estimates/quotations, taking into account best available product mix and appropriate technical and commercial considerations for each individual situation and managing external services to support bid/estimation preparation such as translations and governmental approvals
- Ensuring a positive customer experience throughout the sales process. providing any necessary technical support to Sales Managers during technical meetings with customers, also establishing and maintaining effective customer relationships to understand customer needs
- Identifying potential vendors for equipment and materials required in the project and technically evaluates supplier offers to check match with specifications and collaborating with Supply Chain Management to coordinate requests to subcontractors

**Your background**:

- Tertiary degree or trade qualifications in Engineering (electrical/electronic/mechatronics), or alternatively trade qualifications with demonstrated experience in industry.
- Knowledge and interest in power distribution and electronic power rectifiers and/or inverters is preferred.
- Experience with trouble shooting power electronic equipment and hands on field experience an advantage
- Demonstrated experience in Electric Vehicle Charging technologies
- Knowledge on SAP platform considered advantageous.
- Excellent interpersonal and negotiation skills with time management, co-ordination, accuracy, attention to detail and performing in a pressure environment are necessary.
- Collaborative mindset with excellent written and oral communication skills

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