Communication and Technical Coach

2 months ago

Melbourne, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Communication and Technical Coach I Personal Injury I Melbourne, VIC  

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are looking for a Communication and Technical Coach based in in our Melbourne office. 

You'll be responsible for:

  • Delivering onboarding and case manager programs
  • Assessing and providing feedback to the participants of the case manager programs in accordance with the assessment framework
  • Participating in the recruitment process of participants to the case manager training programs
  • Develop, implement, and maintain a review process of the case manager training programs for continuous improvement.
  • Collaborate with Allianz Australia’s Learning and Development team to provide continuous learning to Case Managers in their first six months.

About you:

  • Certificate IV in Workplace Training & Assessment or equivalent (desirable).
  • Demonstrated understanding of the Personal Injury environment, particularly as it relates to claims management, and experience in claims management and technical knowledge in the Victorian scheme
  • Ability to plan your own work activities and manage your own time effectively across a number of tasks
  • Demonstrated ability to partner and collaborate effectively with business leaders and internal and external stakeholders to establish strong professional relationships and influence outcomes and translate intent into learning solutions
  • Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.

What's on offer:

  • Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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