Claims Technical Expert

6 days ago


Melbourne, Victoria, Australia Gallagher Full time

About the Role

As a Claims Technical Specialist at Gallagher, you will be responsible for providing specialist technical oversight and knowledge to your claims team. Your unique skillset will enable you to provide coaching and mentoring to claims staff on technical claims matters.

Your Key Responsibilities

  • Apply your specialist Workers Compensation technical knowledge to complex claims, serving as a reference point for other team members.
  • Guide employer clients requiring specialist technical assistance and interact with Legal Panel Firms within required timeframes.
  • Provide employers and involved parties with updates on litigated matters and undertake adverse decision quality revisions.
  • Mentor and coach other team members in a supportive environment.

About You

We seek experienced professionals who possess:
  • A deep understanding of Work Cover legislation and ability to interpret and apply Accident Compensation Act.
  • Excellent customer service and communication skills, with experience in client-facing roles.
  • Coefficient coaching, mentoring, and leadership skills, with a Bachelor of Law Degree or industry-related qualifications ideal.

We Offer

A competitive remuneration package including flexible work arrangements, paid parental leave, and an excellent working environment that values great team support and rewarding opportunities. Enjoy ongoing education and development through external and internal programs, service recognition awards, and access to wellness programs.

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