Capability and Technical Specialist

6 months ago

Melbourne, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1,600 staff.

**Responsibilities**:
There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all

With significant expansion across our business, we are seeking a Capability and Technical Specialist to support our Self-Insurance business. Reporting to the Technical and Performance Improvement Manager, you will be aligned with our claims teams for coaching, capability improvement activities and complex technical support

This is an exceptional opportunity to bring your existing skills and experience to a role which truly adds value to the development of our people and service offerings.

This position will be offered on a permanent full-time basis with a flexible hybrid working approach and we are open to remote workers.

**In this role, you will**:

- Provide on the-job technical and operational training and coaching for new staff or transferred staff
- Work closely with the Team Manager to identify gaps in staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff
- Stay abreast of regulatory and legislative changes
- Maintain a high level of Technical knowledge and be a go-to for technical support for Case Managers and Clients.
- Understand Operational systems, processes and procedures to ensure staff queries can be addressed and communicated effectively
- Support the business unit in relation to championing and implementing changes
- In liaison with the relevant Team Manager, ensure that capability gaps are identified, addressed and monitored to the required standard of performance
- Ensure that Processes and Procedures are updated and communicated accordingly

Qualifications:
**We are looking for enthusiastic, compassionate and customer-centric individuals who have**:

- Significant experience in Victorian Workers Compensation claims management. Previous experience in a technical or specialist advisory role would be highly regarded
- A strong knowledge of relevant VIC workers compensation legislation and frameworks
- A strong knowledge of technical skills or experience in complex claims
- Exceptional time management and organisational skills
- Excellent attention to detail
- Highly developed communication skills, with the ability to coach and engage at all levels of organisation
- A strong sense of team and collaboration
- A resilient attitude

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and development
- Service recognition awards
- Employee assistance program for yourself and immediate family members

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