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Strategy & Planning Manager, Customer Migration
3 months ago
Strategy & Planning Manager, Customer Migration
Strategy & Planning Manager, Customer Migration
Req ID: Department: AR Migration Division: Australia Retail Location: MelbourneAbout the role
ANZ is embarking on an ambitious and exciting program of work – the migration of our customers to our Digital proposition, ANZ Plus. Reporting to the Migration Strategy Lead, you will work in partnership with external advisors, migration subject matter experts, delivery and product teams to help define the strategic direction of the Customer Migration portfolio.
Role Type: Full-Time Permanent
Location: Melbourne VIC
What will your day look like
Your key accountabilities will include:
Lead individual workstreams within Migration Strategy Team, partnering internal SMEs to develop hypotheses, drive problem solving progress through a structured workplan and communication recommended options to stakeholders Conduct analysis to define strategic choices and key value drivers related to migration and provide insights into the relative benefits and costs of each option Identify the risks and implications - customer, commercial, organisational, technology and regulatory - of these strategic choices to inform trade-offs decisions Facilitate the team’s access to people, data, knowledge, and expertise Leverage strong stakeholder relationships across the bank to effectively resolve issues and remove barriers to progressing our strategic planning within deadlines Provide a transparent reporting of progress against agreed objectives, being clear on any action required to course-correct Support Customer Migration portfolio maintain momentum and seek timely decisions on key issues (including timely escalations, as required), ensuring accountability for action items and deadlines Communicate frequently with key stakeholders on reporting cadence and requirements (e.g. governance committees and reporting), including written communications (presentations and written memorandums to promote alignment) Develop strong stakeholder relationships (within ANZ including with senior/executive stakeholders) and maintain effective communication channels to effectively resolve issues and remove barriers to successWhat will you bring?
We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
Your toolkit
Problem solving & analysis: Advanced problem-solving skills and ability to conduct quantitative and qualitative analyses of customer, bank and industry data to deliver insights to resolve strategic questions Financial Services Knowledge/Expertise – Background in Retail and/or Commercial banking, Digital banking/banking technology, merger and acquisition environments is preferable. Creative thinking: Strong “outside the box” thinking to identify innovative solutions, with a commercial, creative, data-driven mindset to formulate market leading strategies and design actionable initiatives Communication skills: Strong written and verbal communication skills to draft structured and compelling presentations and written memo’s that articulate all aspects of strategy decision making (rationale, objectives, positioning, options, recommendations) Relationship management: Ability to build relationships within your functional domain that engage, influence, and align stakeholders at all levels of the organisation Previous Strategy experience: Demonstrated experience in Strategy Consulting roles (e.g. MBB or similar), or in-house Strategy roles, ideally in Financial Services. Leadership and culture: Role models and promotes ANZ values, behaviours and cultureSo, why join us?
From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.
We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
Job Posting End Date
19 July, 11.59pm, (Melbourne Australia)
