Strategy & Planning Manager, Customer Migration

8 months ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 65498
**Department**: AR Migration
**Division**: Australia Retail
**Location**: Melbourne
About the role

**Role Type**: Full-Time Permanent

**Location**: Melbourne VIC

What will your day look like

**Your key accountabilities will include**:
Lead individual workstreams within Migration Strategy Team, partnering internal SMEs to develop hypotheses, drive problem solving progress through a structured workplan and communication recommended options to stakeholders
Conduct analysis to define strategic choices and key value drivers related to migration and provide insights into the relative benefits and costs of each option
Identify the risks and implications - customer, commercial, organisational, technology and regulatory - of these strategic choices to inform trade-offs decisions
Facilitate the team’s access to people, data, knowledge, and expertise
Leverage strong stakeholder relationships across the bank to effectively resolve issues and remove barriers to progressing our strategic planning within deadlines
Provide a transparent reporting of progress against agreed objectives, being clear on any action required to course-correct
Support Customer Migration portfolio maintain momentum and seek timely decisions on key issues (including timely escalations, as required), ensuring accountability for action items and deadlines
Communicate frequently with key stakeholders on reporting cadence and requirements (e.g. governance committees and reporting), including written communications (presentations and written memorandums to promote alignment)
Develop strong stakeholder relationships (within ANZ including with senior/executive stakeholders) and maintain effective communication channels to effectively resolve issues and remove barriers to success
What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.

Your toolkit

**Problem solving & analysis**: Advanced problem-solving skills and ability to conduct quantitative and qualitative analyses of customer, bank and industry data to deliver insights to resolve strategic questions
Financial Services Knowledge/Expertise - Background in Retail and/or Commercial banking, Digital banking/banking technology, merger and acquisition environments is preferable.
**Creative thinking**: Strong “outside the box” thinking to identify innovative solutions, with a commercial, creative, data-driven mindset to formulate market leading strategies and design actionable initiatives
**Communication skills**: Strong written and verbal communication skills to draft structured and compelling presentations and written memo’s that articulate all aspects of strategy decision making (rationale, objectives, positioning, options, recommendations)
**Relationship management**: Ability to build relationships within your functional domain that engage, influence, and align stakeholders at all levels of the organisation
**Previous Strategy experience**: Demonstrated experience in Strategy Consulting roles (e.g. MBB or similar), or in-house Strategy roles, ideally in Financial Services.
**Leadership and culture**: Role models and promotes ANZ values, behaviours and culture
So, why join us?

From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.

We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

Job Posting End Date

15 May, 11.59pm, (Melbourne Australia)

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