Executive Manager, Financial Crime Quality Assurance

1 month ago

Parramatta, Australia Westpac Full time

All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.

  • Permanent full time
  • Parramatta - Hybrid working
  • Excellent opportunity to extend your leadership experience in Financial Crime

How will I help?

As an Executive Manager in the Financial Crime Quality Assurance and Enablement team (QAE), you will be responsible for leading a team performing Quality Assurance on operational teams who execute and perform key financial crime processes and investigations, for example, Transaction Monitoring, Sanctions, PEP alerts and CDD. You will also be responsible for the design and effectiveness of the QA program, ensuring team skillsets are aligned with QA activity coverage, delivery of high-quality reviews, and the identification of any individual and/or thematic quality issues. Reporting into the Head Of, you will provide key insights on assurance review outcomes, thematic/emerging trends, and issues to key stakeholders. 

Other key responsibilities include:

  • Delivering high standard QA over a range of alerts/cases
  • Ensuring QA framework, process design, sampling methodology, assurance artefacts, guidance, and outcomes are effective and efficient
  • Ownership and optimisation of QA processes, guidance, SOPs, and frameworks targeting effectiveness, efficiency, and simplification
  • Control Ownership, including design and operational effectiveness assessment as well as control uplift
  • Creating a strong, effective and enduring financial crime risk culture that embodies our ethics and integrity within the team
  • Promotion of a continuous improvement environment with activities aligned with prevailing best practices/regulatory expectations
  • Ensuring QA analysts are operating to a high standard through ongoing evaluation, coaching, identification of learning & development needs, and performance management
  • Ensuring requisite skills are maintained in the team to deliver high standard QA outcomes, including consideration of specialisms within the team
  • Ensuring learning and development opportunities are fit for purpose and align with required skillset for QA
  • Continued support of team capability and capacity through effective and efficient QA processes and tools
  • Delivering constructive feedback of assurance findings with concise and clear rationale of reasons for findings
  • Maintaining a positive and constructive relationship with key stakeholders promoting an environment of collaboration, continual improvement and uplift
  • Being a key liaison contact with second line of defence teams to ensure QA analysts are kept apprised of emerging trends/issues

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

To be successful in this role, you must have operational Financial Crime experience, ideally in Transaction Monitoring Investigations and SMR reporting within the Banking industry. You must also have demonstrable experience in banking operations QA including methodology design, effectiveness, and evaluation. Another major aspect of this role is team leadership where you will need proficiency in leading highly motivated and successful teams.  

Further key attributes include:

  • Strong communication, team leadership, feedback, and stakeholder management skills
  • Practical knowledge of QA methodologies and market best practice
  • Knowledge in AUSTRAC reporting requirements and SMR best practice

What’s it like to work there?  

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.   

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

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