Quality Assurance Specialist
5 hours ago
Job Title: Quality Assurance Specialist
Job Summary:
We are seeking a Quality Assurance Specialist to join our team at AMP. As a Quality Assurance Specialist, you will be responsible for completing quality assurance activities on Customer Complaints to check compliance with regulation and ensure consistent and appropriate outcomes are being provided to customers.
Key Responsibilities:
- Review and quality check complaints to ensure correct procedures, regulatory compliance, and fair customer outcomes.
- Provide timely, consistent, and constructive feedback to complaint specialists to ensure compliant, fair, and appropriate client communications.
- Improve complaint management and business processes by identifying opportunities for enhancement across AMP.
- Minimise risk by identifying and escalating systemic issues and process risks from complaints.
- Educate and coach on regulatory requirements and good customer experience in complaints management.
Requirements:
- Ideally at least 4 years in Financial Services.
- At least 2 years in Complaint Resolution (Banking, Superannuation, Platforms).
- Ideally 4 years of experience in the Financial Services Industry, with 2 years in Complaint Resolution within Banking, Superannuation, Platforms.
- Skilled in coaching and feedback for teams and leaders including training.
- Quality Assurance and Quality Checking experience (written processes, phone contact).
- Tertiary qualifications or related business experience.
- Excellent knowledge of regulatory environment for complaints management.
About Us:
AMP is a leading financial services company that helps people create their tomorrow. We are committed to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance.
What We Offer:
We offer a dynamic and inclusive work environment, opportunities for career growth and development, and a competitive salary and benefits package.
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