Quality Assurance Officer

1 week ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 66566**Quality Assurance Officer - Critical Services Contracts**

**Location - Parramatta**

**Employment type - Ongoing**

**Salary - $106,025-$117,363 + employer superannuation contribution**

**Your role**

**Are you looking for an opportunity to build your quality assurance skillset and would like to use your knowledge to help make a positive difference in our NSW social housing maintenance delivery?**

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.

We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart - including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

This role is located within the Critical Services team, this team will manage the delivery of critical services contracts, such as lifts, security and CCTV and fire alarm monitoring. Key activities include Security Report monitoring, managing technical aspects of Lift Maintenance Services, Lift Registration, analysis and actions of monthly reports, off charging from Report information and analysis.

Main responsibilities involved planning and conducting Quality Assurance (QA) desktop and onsite audit inspections on Critical Services programs such as Lift Maintenance, Security and Fire Line Monitoring and the issuance of audit findings and reports, including close-out with relevant service providers as part of continuous improvement. This role may require statewide travel including overnight stay where necessary, for the purposes of onsite audits.

**What you’ll do**

In your role, you will meticulously plan and execute QA site and desktop audits using a combination of computer-aided auditing techniques (CAAT) and traditional methods. Your responsibilities include generating audit reports to identify non-compliances.

To ensure a systematic approach, you will prepare audit plans using data stratification and sample extraction methods, coordinating inspection schedules and organising access appointments promptly. Closing out audit findings involves collating and summarising outcomes to liaise with relevant Service Providers according to the Performance Management Framework (PMF) of relevant contracts.

Additionally, you will play a crucial role in inducting and guiding external service providers, ensuring consistent and thorough resource allocation to meet program objectives at high standards. Providing advice to develop and issue Clarification/Practice notes and Non-compliance notices to Service Providers on Critical Services programs is part of your role, aiming to clarify requirements and ensure consistency.

As a specialist, you will offer guidance on internal control and actively participate in enhancing internal audit standards and practices within Housing Portfolio. You are required to work closely with the Critical Services program team to resolve technical, contractual and performance related issues to achieve the continuous improvement. Lastly, you will provide advice, reports, and feedback on compliance issues to key stakeholders in a manner that contributes to positive relationship building and supports an ongoing effective and efficient working environment.

**What we’re looking for**
- Sound understanding of data, analysis and reporting (particularly synthesis of large volumes of data into readily understood information).
- High level skills in computer packages such as Excel and with specialist software used for computer-aided auditing (such as Business Objects or SAS).
- Current Driver’s License

Please

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 tar

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