Wedding Planner Specialist

3 weeks ago

North Strathfield, Australia Wedded Wonderland Full time

About Wedded Wonderland:

Wedded Wonderland is a leading online wedding resource and concierge service connecting couples with the best vendors and resources to plan their dream weddings. We are passionate about providing a seamless and stress-free experience for couples navigating the exciting journey of wedding planning.

Job Summary:

The Wedding Specialist is responsible for providing exceptional service to both B2B clients (vendors) and couples utilizing Wedded Wonderland's concierge services. This role requires a highly organized and detail-oriented individual with a passion for weddings and a knack for creating personalized experiences. The Wedding Specialist will serve as a trusted advisor, guiding couples through the planning process and connecting them with relevant vendors and resources.

Key Responsibilities:

  • Concierge Service for Couples:

  • Respond to concierge inquiries via phone, email, and online chat.

  • Conduct in-depth consultations to understand couples' needs, preferences, and budget.

  • Curate personalized vendor recommendations based on specific criteria.

  • Provide expert guidance on wedding planning timelines, etiquette, and trends.


  • B2B Vendor Liaison:

  • Build and maintain strong relationships with vendors for the Wedded Network.

  • Onboard new vendors and ensure their profiles are up-to-date for the Wedded Network.

  • Promote vendor services to couples.

  • Address vendor inquiries and resolve any issues.

  • Stay informed about new vendor offerings and industry trends.


  • Administrative & Operational Support:

  • Assist with the development and maintenance of concierge resources and materials.

  • Contribute to the Wedded Wonderland blog and social media channels.

  • Participate in industry events and networking opportunities.

  • Assist with other tasks as assigned by the Sales and Marketing tea



Requirements

Qualifications & Skills:

  • Proven experience in a customer service or client-facing role, preferably in the wedding industry.

  • Excellent communication, interpersonal, and presentation skills.

  • Strong organizational and time management skills with the ability to multitask effectively.

  • Proficient in Microsoft Office Suite and CRM software.

  • Passion for weddings and a genuine desire to help couples create their dream day.

  • A strong network of wedding industry contacts is a plus.

  • Previous experience as a wedding planner, designer or similar is desired



Benefits

Benefits:

  • Be part of a dynamic and growing team in the exciting wedding industry.

  • Opportunities for professional development and growth.

  • Make a real difference in the lives of couples planning their weddings.



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