Implementation Specialist

1 month ago

Melbourne, Australia Simpro Software Pty Ltd Full time

First Things First - What We Can Offer You

  • Free daily breakfast and lunch provided
  • Flexible working arrangements
  • Monthly RDO (Full time employees)
  • Ground-breaking parental leave program
  • Up to 4 weeks' annual "Work from Anywhere" benefit
  • Opportunities for growth, development and career progression
  • Fun team camaraderie and events
  • Paid volunteer leave days
  • Public holiday exchange
  • Casual dress
  • ​Team social activities
  • Free car parking
  • And a range of other fantastic benefits

The Job

The Implementation Specialist is responsible for the successful implementation and training of AroFlo suite of products to new and existing clients through consistent and effective training methods.

Aroflo is a subsidiary of the Simpro Group.

What You’ll Do

  • Deliver high-quality, tailored product training to a broad range of clients and industries - each session will be unique

  • Taking ownership of challenges and creating workflow solutions to enhance customers' use of our product.

  • Build long-lasting professional relationships with your portfolio of clients.

  • Satisfaction of engaging with and supporting your clients to ensure they have the necessary resources to successfully onboard the AroFlo product.

  • Enjoyment of building strong client relationships to provide ongoing support throughout every step of their implementation.

  • Monitoring client progress and taking a proactive approach to support their needs as they evolve over time.

  • Collaborate with other departments to help build a better product for our clients. We value ideas and input from all areas and your feedback is important.

  • Being open to the possibility of on-site and off-site training sessions and working flexible hours to support and accommodate individual client needs.

What You’ll Bring

  • Excellent training delivery skills, with an ability to tailor methods to suit differing needs

  • Previous experience in SaaS / Tech industry

  • Experience on-boarding clients

  • Understanding of business processes and workflows

  • A professional, consultative approach

  • The ability to prioritise, meet deadlines and deliver rapid outcomes

  • Confidence to adapt and learn new programs and systems

Core values required of all Simpro, AroFlo, & Clockshark employees:

While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo and ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.

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