Implementation Specialist

6 months ago

Melbourne, Australia Reward Gateway Full time

Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching Connections, For Good’, you’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.

**What you’ll be doing**:
As an Implementation Specialist you will help us to build and deliver outstanding solutions that delight our clients and prospects. You will support Enterprise level client projects, run product set-ups and deliver client onboarding for some of Australia and New Zealand’s most prestigious and well known global organisations.

**What’s in it for me?**
OTE of $94k (base $84k + $10k bonus)

There are genuine pathways to career progression and we are offering an opportunity for you to achieve the globally recognised Project Management Professional (PMP)® certification through the Project Management Institute.

You will be part of a high-performing Implementation team within an extremely well-established, stable and high-growth ‘Unicorn’ SaaS company that has a Glassdoor employer rating of 4.9 out of 5.

You will receive over 76 individual employee benefits and perks within our Benefits Centre including:

- A flexible vacation plan of up to 45 days per year
- $750 a year Wellbeing Allowance
- Professional development books, E-books, podcasts
- Bonus payments for a number of life milestones
- Employee, friends and family discounts across hundreds of retail, hospitality and lifestyle brands

**Flexible, Hybrid Working**:
Our office is for you to use as much as you like; as a minimum our APAC Implementation Team works from our Sydney office or Melbourne office at least twice a week.

**Main duties include**:

- Managing stakeholder relationships internally and externally
- Planning, managing and delivering the implementation of new client programmes, within delivery SLAs and budgets
- Ensuring that general standards of service exceeds the client’s expectations
- Acting as Client champion in Reward Gateway during the implementation process and liaising with our global Service and Product teams
- Working with global Client Support, Design and Product teams during the implementation project and assigning tasks clearly to ensure the best outcome for the client
- Testing and troubleshooting final system setups
- Identifying, resolving, and providing assistance for wider Australian Implementation team troubleshooting
- Ensuring customer database (Salesforce), project management tool (GuideCX) and communication tool (Slack) are accurate and up to date
- Providing sound technical knowledge of our product and its capabilities

**Experience and skills you need in this role**:

- A good level of customer support and project management experience gained from working within a B2B tech environment or similar.
- Excellent customer-facing and presentation delivery skills with some commercial understanding i.e. Sales processes etc.
- A flexible and practical approach with strong planning and prioritisation skills, a high level of attention to detail and an ability to work independently as well as cross functionally.
- An ability to build rapport with ease and confidently deal with senior stakeholders internally and externally.
- An ability to respond quickly and effectively to tasks in line with service level KPIs.
- Strong written and verbal communication skills.
- A high level of curiosity and an eagerness to learn new pieces of software

**The Interview Process**:

- Telephone call with our Senior Talent Acquisition Partner, APAC
- Interview with our Head of Implementation, APAC, and our Implementation Team Lead
- Take home presentation task
- Final interview and task presentation with our Head of Implementation and another member of our APAC Leadership Team

**Be comfortable. Be you. **At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

**We hire BETTER. **From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

Pay: $84,000.00 - $94,000.00 per year

**Benefits**:

- Employ

  • Salesforce Implementation Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Pyramid Global Technologies Full time

    About the role Salesforce Implementation SpecialistJob Summary for Salesforce Implementation Specialist in MelbourneWe are seeking an experienced Salesforce Business Analyst to join our team at Pyramid Global Technologies. As a key member of our delivery team, you will be responsible for delivering business value through implementing and optimizing...

  • Implementation Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Simpro Software Pty Ltd Full time

    Job Title: Software Implementation SpecialistWe are seeking a highly skilled Software Implementation Specialist to join our team at Simpro Software Pty Ltd.About the Role:The successful candidate will be responsible for delivering high-quality product training to clients, building long-lasting professional relationships, and taking ownership of challenges to...

  • Senior Implementation Specialist

    1 month ago

    Melbourne, Victoria, Australia 2901 Charles River Development Inc Australia Branch Full time

    About the Role:We are seeking a highly skilled Senior Implementation Specialist to join our Implementation Services Team at 2901 Charles River Development Inc Australia Branch. As a Senior Implementation Specialist, you will be responsible for leading and managing implementation projects for our clients.Key Responsibilities:Lead or co-manage implementation...

  • Implementation Operations Specialist

    2 months ago

    Melbourne, Victoria, Australia AroFlo Innovations Pty Ltd Full time

    Unlock Your Potential as an Implementation Operations SpecialistAbout AroFlo Innovations Pty LtdAroFlo Innovations Pty Ltd is a leading innovator in the industry, driven by a passion for delivering exceptional customer experiences. Our team is dedicated to providing top-notch services that exceed our customers' expectations.Salary InformationAs an...

  • Robotics Implementation Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Full time

    Job OverviewWe are seeking a skilled Robotics Implementation Specialist to join our team at Amazon Robotics.

  • Implementation Specialist

    6 months ago

    Melbourne, Australia Solera Full time

    Implementation Specialist (P3) - Melbourne, Australia Who We Are The Role We are looking for an Implementation Special, as part of the Professional Services team, who will be responsible for managing projects to ensure the delivery of customer focused products. This role reports directly into Implementation Manager of Australia. What You’ll...

  • IT Training and Implementation Specialist

    4 weeks ago

    Melbourne, Victoria, Australia M&T Resources Full time

    We are seeking a highly skilled IT Training and Implementation Specialist to join our team at M&T Resources in Melbourne.About the RoleThe ideal candidate will have experience in designing, developing, and implementing comprehensive training programs for IT Transformation Projects, such as ERP or CRM implementation. They will work closely with project teams...

  • Implementation Specialist

    6 months ago

    Melbourne, Australia Edrolo Full time

    **Client Services & Implementation Specialist** **Who Are We?** If you’re looking to make the move to a growing company making a real, positive difference in the world, a role in our Implementation Team might be for you! Edrolo is an Australian, venture-backed ed-tech startup with a mission to improve education. Our in-house content production, tech,...

  • Implementation Specialist

    6 months ago

    Melbourne, Australia Edrolo Full time

    **Client Services & Implementation Specialist** **Who Are We?**: If you're looking to make the move to a growing company making a real, positive difference in the world, a role in our Implementation Team might be for you! Edrolo is an Australian, venture-backed ed-tech startup with a mission to improve education. Our in-house content production, tech,...

  • Training Implementation Specialist

    3 weeks ago

    Melbourne, Victoria, Australia M&T Resources Full time

    About the RoleMelbourne, Victoria - A rare opportunity has arisen for a skilled Training Implementation Specialist to join M&T Resources. As an integral member of our team, you will play a key role in designing and delivering comprehensive training programs that drive business growth and employee development.

  • Braze Implementation Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Slalom Full time

    About the RoleWe are seeking a highly skilled Braze Implementation Specialist to join our team. In this role, you will drive end-to-end implementation of Braze for diverse clients, from initial setup and configuration to campaign design, deployment, and optimization.You will advise clients on Braze best practices, data strategy, campaign optimization, and...

  • Implementation Specialist

    6 months ago

    Melbourne, Australia Hammertech Global Full time

    Full-Time | Hybrid Environment | Melbourne, Australia**Who is HammerTech?** HammerTech is the Compliance, Risk and Safety Control Tower software platform for the construction industry. Our mission is simple: help the trillion-dollar construction industry reduce risk, improve productivity, and increase profits—safely. We have 400+ incredible clients and...

  • Implementation and Training Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Simpro Software Pty Ltd Full time

    About the OpportunityWe are seeking a skilled Implementation and Training Specialist to join our team at Simpro Software Pty Ltd.As an Implementation and Training Specialist, you will play a crucial role in ensuring the successful implementation and training of our AroFlo suite of products to new and existing clients. Your primary responsibility will be to...

  • Implementation Specialist

    6 months ago

    Melbourne, Australia solera Full time

    Implementation Specialist (P3) – Melbourne, Australia Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital...

  • Senior Finance Implementation Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Civica UK Ltd Full time

    Job OverviewWe are seeking a highly skilled Senior Finance Implementation Specialist to join our team at Civica UK Ltd. As a key member of our implementation team, you will be responsible for delivering exceptional software implementations for our valued clients.

  • Project Implementation Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Peter Mac Full time

    About Peter MacPeter Mac is a leading cancer research and treatment centre in Melbourne, Australia. Our mission is to continuously improve cancer care, research, and education across all cancers and for all people affected by cancer.Job SummaryWe are seeking a highly skilled Project Implementation Specialist to join our team. The successful candidate will be...

  • ERP Implementation Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Milestone IT Full time

    We are seeking an experienced ERP Implementation Specialist to lead Oracle ERP Cloud implementations. In this role, you will work closely with business and IT teams to ensure successful ERP deployment and adoption.Key Responsibilities:Oracle ERP Cloud Configuration: Configure systems, support data migration and testing, and implement end-to-end solutions...

  • Implementation Specialist

    1 month ago

    Melbourne, Australia Simpro Full time

    First Things First - What We Can Offer You - Free daily breakfast and lunch provided - Flexible working arrangements - Monthly RDO (Full time employees) - Ground-breaking parental leave program - Up to 4 weeks' annual "Work from Anywhere" benefit - Opportunities for growth, development and career progression - Fun team camaraderie and events - Paid volunteer...

  • Implementation Specialist

    6 months ago

    Melbourne, Australia Solera Full time

    Implementation Specialist (P3) - Melbourne, Australia Who We Are The Role We are looking for an Implementation Consultant, to become part of the Solera Professional Services stream, who will be expected to become an expert in the installation and use of the Hollander Pinnacle product suite. You will support the post sales process by delivering server...

  • Implementation Manager

    6 months ago

    Melbourne, Australia Edrolo Full time

    This role is responsible for managing a team of Implementation and Data Specialists to deliver high-quality support to Edrolo’s clients and end users. This entails understanding the company and team’s strategic direction, vision, and mission, and translating these into clear, measurable, and motivating goals and priorities. The Implementation Manager is...