Digital Program Coordinator

1 month ago

Macquarie Park, Australia Metcash Full time

Joining the Metcash Family

At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

Are you passionate about delivering top-notch customer service in the digital space? ALM is looking for a driven Digital Program Coordinator to support our E-Commerce and Loyalty Reward Programs. In this role, you’ll be the go-to person for both retailers and shoppers, ensuring smooth operations and resolving any issues with speed and efficiency.

In this Role

  • Collaborate with cross-functional teams to implement state-specific online pricing policies.
  • Assist in onboarding retailers and manage account setups.
  • Resolve shopper inquiries through live chat, phone, and email, while also closing sales leads.
  • Handle retailer and shopper conflict resolution, ensuring timely processing of orders.
  • Manage refunds, chargebacks, and maintain up-to-date product and pricing information.
  • Drive business growth by actively promoting outbound sales programs.
  • Keep the eCommerce budget tracker up to date and accurate.

You’re Likely a Match If

  • Strong written and verbal communication skills.
  • Advanced computer skills and the ability to thrive under pressure.
  • Experience in outbound selling is a plus.
  • Excellent multitasking, time management, and problem-solving abilities.
  • A proactive, fast learner eager to grow in the digital space.
  • Experience in the liquor industry is desirable.

Life at Metcash

Experience a supportive and flexible work environment. We are a FlexReady accredited workplace

Enjoy a 5th week of annual leave every year after your first year.

Benefit from 2 well-being days and 1 volunteer day annually.

An abundance of learning, development, and career growth opportunities.

12 weeks of gender-neutral paid parental leave for primary carers.

Proudly awarded “Bronze Employer for LGBTQ Inclusion”.

Recognised as 45th in the global "Equileap Top 100" for initiatives on gender equity.

⚖️A neutral gender pay gap of under 5% as published by WGEA 2022- 2023

Gold accreditation by Mental Health Australia.

Incredible value discounts and perks through our team member app, “Our Local”.

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and be part of something bigger

#INSS

#LI-SS1

We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia.

ALM supplies over 12,000 liquor customers. In addition to supplying liquor stores, ALM incorporates a specialist on-premise liquor division that supports bars, pubs, restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia, we support independent businesses with a competitively priced and extensive liquor range, delivered through our cost effective and efficient supply chain.

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