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Regional Implementation Manager

2 months ago

Macquarie Park, Australia CHEP Full time
About the Job

CHEP is transforming its digital customer service platform globally to create a seamless end-to-end customer engagement experience. As a Regional Implementation Manager, you will play a key role in driving this change program and project managing the deployment and integration of the renewed digital customer service platform.

This newly created role will be responsible for building the regional roadmap for the platform and driving change management activities to ensure that regional strategic priorities are met. You will coordinate between regional and global teams to ensure strategic alignment, execute the regional vision, and represent regional requirements.

Key Responsibilities
  • Develop and execute change management plans, including liaison and communication with stakeholders
  • Align regional strategies with enterprise goals and support global platform capabilities
  • End-to-end project management, including timely delivery of project goals, risk identification and mitigation, and cross-functional collaboration
  • Comprehensive training and support to regional teams to ensure successful implementation
Requirements
  • Proven capability in managing the implementation of digital customer service platforms or similar
  • A strong understanding of technology and customer flow in the digital space, with experience in the delivery of e-commerce solutions that focus on the customer experience
  • Good project management experience, with the ability to drive, develop, and oversee plans from concept to delivery
  • Experience with change management, with the ability to gain stakeholder buy-in and effectively embed and communicate change
  • Proficiency in engaging, influencing, and building relationships with diverse stakeholders across different levels and cultures
  • The ability to manage multiple priorities in a dynamic and fast-paced environment
Preferred Qualifications
  • Bachelor's degree in Business Administration or Management
  • Project Management certification
  • 3-5 years of experience in a similar role
What We Offer
  • A dynamic and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package