Digital Program Coordinator

3 months ago


Macquarie Park, Australia Metcash Full time

Joining the Metcash Family

At Metcash, you’re part of something bigger . You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

Are you passionate about delivering top-notch customer service in the digital space? ALM is looking for a driven Digital Program Coordinator to support our E-Commerce and Loyalty Reward Programs. In this role, you’ll be the go-to person for both retailers and shoppers, ensuring smooth operations and resolving any issues with speed and efficiency.

In this Role

Collaborate with cross-functional teams to implement state-specific online pricing policies. Assist in onboarding retailers and manage account setups. Resolve shopper inquiries through live chat, phone, and email, while also closing sales leads. Handle retailer and shopper conflict resolution, ensuring timely processing of orders. Manage refunds, chargebacks, and maintain up-to-date product and pricing information. Drive business growth by actively promoting outbound sales programs. Keep the eCommerce budget tracker up to date and accurate.

You’re Likely a Match If

Strong written and verbal communication skills. Advanced computer skills and the ability to thrive under pressure. Experience in outbound selling is a plus. Excellent multitasking, time management, and problem-solving abilities. A proactive, fast learner eager to grow in the digital space. Experience in the liquor industry is desirable.

Life at Metcash

Experience a supportive and flexible work environment. We are a FlexReady accredited workplace

Enjoy a 5th week of annual leave every year after your first year.

Benefit from 2 well-being days and 1 volunteer day annually.

An abundance of learning, development, and career growth opportunities.

12 weeks of gender-neutral paid parental leave for primary carers.

Proudly awarded “Bronze Employer for LGBTQ Inclusion”.

Recognised as 45th in the global "Equileap Top 100" for initiatives on gender equity.

⚖️A neutral gender pay gap of under 5% as published by WGEA 2022- 2023

Gold accreditation by Mental Health Australia.

Incredible value discounts and perks through our team member app, “Our Local”.



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