Reservations Manager

3 months ago

Sydney, Australia SOFITEL Full time

Company Description

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury. 

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience of entertainment, leisure, dining, conferencing and unparalleled hospitality.

The hotel is partnering with House Made Hospitality, Sydney-based and globally inspired hospitality group. Through this partnership we are setting new standards in the Australian hospitality scene and we are seeking a talented Reservations Manager to help craft a unique experience where luxury reaches new heights. Apply now and be part of the “ Rebirth of a Sydney Icon”  with us

Job Description

As our Reservations Manager, you will be responsible for leading the Hotel Reservations team. 

Qualifications

  • Provide efficient, friendly and professional service to all guests.
  • Lead by example when attending to guest requests. 
  • Show efficiency in constantly striving to provide total customer satisfaction.
  • Promptly answer all requests for reservations and record them accurately.
  • Constant upkeep of Fidelio Reservations system through updating of rates systems, validity dates, mail messages, availability control
  • Check no shows from previous day and give details to Assistant Manager for processing and follow up
  • Ensure all reservations loaded into the PMS system are up to date
  • Closely scrutinise reservations relating to regular clients to ensure all information is correct resulting in minimal check in time
  • Monitor occupancy for upcoming weeks,  when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders
  • Create group masters and update group information as it is received eg. rooming list, arrival, meals, follow up on information if not received.  Liaise with other departments to ensure group requirements and special requests are actioned
  • Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival
  • Ensure an accurate and complete guest history exists for all return guests and that details of arrivals are communicated to Management.
  • Regularly check guest history records and advise FOM should a tidy up need to be actioned
  • Regularly monitor occupancy, judge busy periods and request assistance as required
  • Closely monitor allotments and ensure all are being utilised and not oversold.  Provide allotment statistics and ensure accurate handling / correspondence

Additional Information

Joining our team will unlock generous local, national & international industry benefits on accommodation, dining, travel, wellbeing & more from Day 1. You will thrive in a fast-paced, collaborative work environment and be a part of the Hotel's future success. We offer discounted city parking, complimentary dry cleaning, progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us. 

If this sounds like the right opportunity for you, a new challenge in 2024, we look forward to finding out more about you and invite you to apply

  • Reservations Manager

    2 months ago

    Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

    About the RoleWe are seeking an experienced and passionate Reservations Manager or Reservations Supervisor to join our team at Stamford Hotels and Resorts. As a key member of our reservations department, you will be responsible for promoting and selling our luxury hotels and services to corporate accounts, travel agents, and tour operators.Key...

  • Reservations Manager

    1 month ago

    Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

    Reservations Manager Job DescriptionStamford Hotels and Resorts is seeking a highly skilled Reservations Manager to join our team at the Stamford Plaza Sydney Airport. As a key member of our reservations department, you will be responsible for promoting and selling our luxury hotel services and facilities to corporate accounts, travel agents, and tour...

  • Reservations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

    Reservations Manager Job DescriptionStamford Hotels and Resorts is seeking a highly skilled Reservations Manager to join our team at the Stamford Plaza Sydney Airport. As a key member of our reservations department, you will be responsible for promoting and selling our luxury accommodations, services, and facilities to corporate accounts, travel agents, and...

  • Reservations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

    Reservations ManagerStamford Hotels and Resorts is seeking a highly skilled and experienced Reservations Manager to join our team at the Stamford Plaza Sydney Airport. As a key member of our reservations team, you will be responsible for promoting and selling our luxury hotel services and facilities to corporate accounts, travel agents, and tour...

  • Reservations Manager

    1 month ago

    Sydney, New South Wales, Australia SOFITEL Full time

    Reservations Manager Job DescriptionSofitel Sydney Wentworth is seeking a skilled Reservations Manager to lead our Hotel Reservations team. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring seamless reservations processes, and driving hotel occupancy.Key Responsibilities:Provide efficient and...

  • Reservations Manager

    3 weeks ago

    Sydney, New South Wales, Australia Novotel Full time

    Reservations Manager Job DescriptionCompany OverviewNovotel Sydney Darling Square is a leading hotel in the heart of Sydney's CBD, offering a unique blend of comfort, convenience, and exceptional service.Job SummaryWe are seeking an experienced and dedicated Reservations Manager to join our team on a Full Time basis. As a key member of our Front Office team,...

  • Reservations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Novotel Full time

    Reservations Manager Job DescriptionCompany OverviewNovotel Sydney Darling Square is a leading hotel in the heart of Sydney's CBD, offering a unique blend of comfort, convenience, and exceptional service.Job SummaryWe are seeking an experienced and dedicated Reservations Manager to join our team on a Full Time basis. As a key member of our Front Office team,...

  • Reservations Manager

    3 weeks ago

    Sydney, New South Wales, Australia Novotel Full time

    Reservations Manager Job DescriptionNovotel Sydney Darling Square is seeking an experienced and dedicated Reservations Manager to join our team on a Full Time basis. Our hotel is conveniently located amongst Sydney's CBD, Darling Harbour, Darling Square and ICC precincts, making it the perfect location for guests whether they're travelling for business,...

  • Reservations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Novotel Full time

    Job Title: Reservations ManagerJob Summary:We are seeking an experienced and dedicated Reservations Manager to join our team at Novotel Sydney Darling Square. As a key member of our Front Office team, you will be responsible for overseeing and managing the day-to-day operations of the Reservations team.Key Responsibilities:Set high standards for our guest...

  • Reservations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Novotel Full time

    Reservations Manager Opportunity at Novotel Sydney Darling SquareNovotel Sydney Darling Square is seeking an experienced and dedicated Reservations Manager to join our team on a Full Time basis. Our hotel is conveniently located amongst Sydney's CBD, Darling Harbour, and ICC precincts, making it the perfect location for guests whether they're travelling for...

  • Reservations Manager

    4 weeks ago

    Sydney, Australia Novotel Full time

    Company DescriptionNovotel Sydney Darling Square is seeking an experienced and dedicated Reservations Manager to join our team on a Full Time basis. Novotel Sydney Darling Square is conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts. It is the perfect location for guests whether they’re travelling for business,...

  • Reservations Manager

    4 weeks ago

    Sydney, Australia NOVOTEL Full time

    Job DescriptionReporting to the Director of Sales & Marketing you will be responsible for overseeing and managing the day-to-day operations of the Reservations team. You will set high standards for our guest experience ensuring a memorable experience each and every time and you will be a creative problem solver. You will be a natural leader who thrives on...

  • Reservations Manager Assistant

    4 weeks ago

    Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

    About the RoleWe are seeking a highly motivated and experienced Reservations Manager Assistant to join our team at Stamford Plaza Sydney Airport and Sir Stamford Circular Quay. As a key member of our reservations department, you will be responsible for promoting and selling our accommodation, services, and facilities to corporate accounts, travel agents, and...

  • Reservations Manager Assistant

    1 month ago

    Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

    About the RoleWe are seeking a highly motivated and experienced Reservations Manager Assistant to join our team at Stamford Plaza Sydney Airport and Sir Stamford Circular Quay. As a key member of our reservations department, you will be responsible for promoting and selling our accommodation, services, and facilities to corporate accounts, travel agents, and...

  • Assistant Reservations Manager

    1 month ago

    Sydney, New South Wales, Australia Accor Full time

    Job Title: Assistant Reservations ManagerWe are seeking a highly skilled and experienced Assistant Reservations Manager to join our team at Sofitel Sydney Wentworth. As a key member of our reservations team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring seamless guest experiences.Key...

  • Assistant Reservations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Accor Full time

    Job Title: Assistant Reservations ManagerWe are seeking a highly skilled and experienced Assistant Reservations Manager to join our team at Sofitel Sydney Wentworth. As a key member of our reservations team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring seamless guest experiences.Key...

  • Reservations Manager Assistant

    1 month ago

    Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

    About the RoleWe are seeking a highly motivated and experienced Reservations Manager Assistant to join our team at Stamford Plaza Sydney Airport and Sir Stamford Circular Quay. As a key member of our reservations department, you will be responsible for promoting and selling our accommodation, services, and facilities to corporate accounts, travel agents, and...

  • Reservations Manager Assistant

    4 weeks ago

    Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

    About the RoleWe are seeking a highly motivated and experienced Reservations Manager Assistant to join our team at Stamford Plaza Sydney Airport and Sir Stamford Circular Quay. As a key member of our reservations department, you will be responsible for promoting and selling our accommodation, services, and facilities to corporate accounts, travel agents, and...

  • Assistant Reservations Manager

    2 months ago

    Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

    About the RoleThis position reports to the Reservations Manager and is responsible for promoting and selling the Stamford Plaza Sydney Airport and Sir Stamford Circular Quay accommodation, services, and facilities. The successful candidate will develop a good working relationship with corporate accounts, travel agents, and tour operators to ensure 5-star...

  • Assistant Reservations Manager

    7 months ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Live the French Way. Discover the Sofitel Darling Harbour.** Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests. **Job Description** Benefits, Rewards,...