Assistant Reservations Manager

4 days ago

Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

About the Role

This position reports to the Reservations Manager and is responsible for promoting and selling the Stamford Plaza Sydney Airport and Sir Stamford Circular Quay accommodation, services, and facilities. The successful candidate will develop a good working relationship with corporate accounts, travel agents, and tour operators to ensure 5-star customer service is provided to all guests.

Key Responsibilities

  • Assist the Reservations Manager in the daily operations of the reservations department for Stamford Plaza Sydney Airport and Sir Stamford at Circular Quay.
  • Responsible for the Reservations Department in the absence of the Reservations Manager.
  • Assist the Reservations team with day-to-day tasks, including overflow of calls and stepping in to assist as required.
  • Have a clear understanding of all reservations and revenue-related statistics.
  • Work closely with hotel management and revenue maximization across all distribution channels.
  • Ensure all group reservations are carried out in an accurate and time-effective manner.
  • Establish strong relationships with clients, follow up signed contracts, prepayment, and monitor group block and pick up/no-shows and cancellations, effectively yield manage all available accommodation rooms.
  • Appropriately handle guest complaints.
  • Train reservations and front office team members.
  • Ensure all Third-Party Websites are managed and updated correctly.
  • Actively promote upselling within the reservations team and implement incentives.
  • Assist with processing travel agent commissions.
  • Be actively aware of occupancy levels, rates, and hotel inventory.

Requirements

  • A minimum of 2 years of experience in reservations/front office. Group reservations experience is essential.
  • Strong time management and task prioritization skills.
  • A passion to maximize revenue.
  • Ability to work independently and have the ability to run a busy reservations system.
  • Strong attention to detail and numerical, analytical, and problem-solving skills.
  • Strong motivator in a team environment.
  • Ability to interact professionally with customers, team members, and management.
  • Proficient in Hotel systems including GDS, Channel Managers, OPERA, and advanced knowledge of Microsoft Excel.
  • Fully Covid vaccinated.

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