National Key Account Manager

2 weeks ago

City of Sydney, Australia Otis College of Art and Design Full time

Date Posted:

2024-05-16

Country:

Australia

Location:

LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia

We are looking for a highly motivated, well-organized, and experienced national accounts manager to develop and grow Otis’ national accounts across Australasia. The position is located in Sydney, NSW.

You will be responsible for day-to-day management and for coordinating all cross-functional parties and internal and external stakeholders to deliver the customer plan and achieve business objectives. 

The candidate will continue to build and maintain strong relationships with existing clients and develop new ones based on the company's strategic direction. In this role, you will be reporting to the Director for Service Sales and Marketing.

Your Key Responsibilities

Customer

Be a positive representation of Otis for existing and prospective national customers and maintain relationships with top decision-makers

Deliver and support product service offers in line with the Company's marketing strategy.

Building a highly engaged workforce through leading by example a culture of accountability, integrity, client awareness, team spirit, ownership, and reliability, as evidenced by an arrested attrition rate and a year-on-year improvement in Employee Engagement scores.

Continually seek to improve the provision of products/services to national customers.

Timely coordination, preparation, and submission of monthly reports as requested by thoroughly collecting, analyzing, and summarising information.

Further develop a solid understanding of vertical transportation technology and how it relates to maintenance provision

Positively influence the Customer's perception of Otis through a strong customer service focus.

Financial Performance / Growth

Increase share of segment by securing extended business opportunities in existing customers. and share of the segment by securing new business opportunities

Negotiate commercial terms (in line with strategy); legal matters (Legal counsel); Customer commercial terms (in line with strategy) and promotional campaigns (local & national in line with channel strategy)

Operational Excellence / Key Performance Metrics

Pipeline Management

Win-to-bid ratio

Margin analysis – Monitor contract performance and address negative margin performances

KPI and portal compliance performance against contract

What you will need to be successful

Have a Bachelor’s or Master’s degree in Business, Sales and Marketing, Engineering or equivalent.

Experience working within a large, matrixed company environment and proven sales track record for developing and selling large deals.

Sales experience within the Lift, Fire Security, or Engineering industry will be preferred.

Strong verbal and written communication skills.

Have exceptional time management skills and possess strong organizational abilities.

Highly organized and structured, able to deal with multiple tasks and competing priorities.

Excellent attention to detail and results-driven.

Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.

If this sounds like you, join us and help us build what's next.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. 

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. 

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. 

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .

Become a part of the Otis team and help us #Buildwhatsnext

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